Results-driven senior manager with expertise in team leadership, customer relationship management, and budget control. Skilled in system analysis, change management, and operational support, ensuring productivity and regulatory compliance. Strong track record in procurement, high-performance reward programs, and large-scale project coordination. Key achievements include exceeding sales targets, managing RM3.3 million AUM, and driving strategic growth through operational excellence. Proficient in Microsoft Office and goal development planning.
Hi, I’m
MUHAMAD AMIRFAIZ BIN MD YUSOF
Dengkil,Selangor
Summary
Overview
18
years of professional experience
1
Certification
Work History
RHB Bank Berhad
Team Leader (Senior Manager)
02.2024 - Current
Job overview
- Gather and analyze system/product requirements with stakeholders.
- Manage Change Requests for projects and system enhancements.
- Develop Jira User Stories, Features, and Quests.
- Oversee User Acceptance Testing (UAT) and system verification.
- Support SST upgrades and stakeholder communications.
- Participate in Disaster Recovery Processes (DRP).
- Provide operational support for SSTs, Aptra, and Nectar systems.
- Support BSCO infrastructure and device management.
- Handle branch equipment procurement, budgeting, and OPEX payments.
- Evaluate tenders and oversee procurement processes.
- Prepare and monitor the annual budget for support equipment.
- Coordinate logistics for MOHE projects and branch asset acquisitions.
- Process BNM annual fee payments for branches.
- Oversee CAPEX/OPEX evaluations and vendor selections.
- Manage asset tracking, cost management, and payments.
RHB Bank Berhad
Senior Specialist (Senior Manager)
10.2021 - 02.2024
Job overview
- Verify reports on a regular basis, and as directed or requested, to keep the business and senior management informed of the any initiative involving credit review and progress of compliance initiative
- Facilitate investigation for incidents of alleged fraudulent activity on credit application; discuss case with respective team member to determine appropriate process in attempts to cover losses
- Assist in the identification of control weaknesses and recommending (implementing when applicable) solutions and controls for future improvements
- Responsible for communicating and engage with branches and sales center appropriately in giving supports and helps to improve their productivity
- Keep abreast of changes in laws, regulations, professional standards and changes in the credit requirement & credit regulatory that could affect the business risk profile to ensure business comply with BNM/other agency requirement
- Maintain a strict level of confidentiality on all matters reviewed to ensure compliance with relevant regulatory
- Provides reports on a regular basis, and as directed or requested, to keep management informed of the customer satisfaction level & ensuring reputational risk is well taken care off
- Any other job function specifies by supervisor and direct manager
RHB Bank Berhad
Sales Manager (Manager)
09.2019 - 05.2021
Job overview
- Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
- Deliver superior customer experience
- Assist Sales Manager in guiding Sales Consultant on credit related matters
- Assist Sales Manager in follow-up issues post approval
- Sales: Solicit and promote sales of PF products
- Achieve individual sales targets and contribute towards the achievement of Group targets
- Prepare and proactively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
- Cross selling of other retail banking such as ASB, PF-i, Credit Cards etc
- Compliance: Ensure compliance to the policies and procedures set by the Bank
- Protect the image and brand of the Bank
- Operations: Ensure that the physical sales center or sales hub is well maintained in line with the quality and standards set by the Bank
Affin Bank Berhad
Marketing Sales & Executive
10.2018 - 09.2019
Job overview
- Serves customers with banking transactions
- Plans and strategizes on deposit growth from new customers and simultaneously retains existing customers
- Plans and organizes deposit campaigns to grow customer base and deposits
- Attending customer enquiries and providing personalized service to top depositors of the Bank
- Engages strategically with customers performing withdrawals and entices them to maintain their deposits with the Bank
- Provides leads and referrals of consumer banking products to sales hubs (mortgage/cards/hire purchase and wealth management products)
- Prepares reports and analytics for management on deposit growth at branches
Hong Leong Bank Berhad
Personal Banker cum Customer Service Executive
11.2016 - 10.2018
Job overview
- Responsibilities include but are not limited to recommending investment products and services that are suitable for prospects and clients based on their objective, resources, risk profile and preferences
- Executed and negotiated follow through of implementation platforms including insurance, and investments such as Fixed Deposits and financial transactions
- Built and maintained relationship and commitment to establishing long term client base for
- Ensured maintenance of proper transaction and documentation following pre-set guidelines established by risk, compliance and management
- Accomplishments: Accumulated a total of RM3.3mil AUM on base performance since July (investment driven)
- Exceeded Unit Trust target at 150%
Public Mutual Berhad
Agency Supervisor Unit Trust Consultant
11.2014 - 10.2016
Job overview
- Responsibilities include monitoring accounts and servicing to determine initial or additional investment is deemed to be recommended to prospects and/or clients which includes marketing and distributing of Islamic and Conventional unit trust funds
- Assisted in ensuring that all agents are educated on the standards and requirements by providing coaching and mentoring sessions
- Provided end-to-end client servicing by developing a financial plan and quoting rates for immediate investment and long-term strategy implementation
- Enhanced the agency's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Maybank
Personal Financial Advisor
06.2012 - 10.2014
Job overview
- Responsibilities include but not limited to recommending investment product and services such as Fixed Deposits and Insurance recommend investment products and services that are suitable for prospects and clients based on their objective, resources, risk profile and preferences
- Developed and determined clients' particular needs and financial situation to coordinate a financial plan and quoting rates for immediate investment, financial transaction and long-term strategy implementation
- Participated in sales campaigns within the branch, zone and/or region in support of the retail banking sector to achieve given target
CIMB Berhad
Financial Service Consultant
04.2011 - 03.2012
Job overview
- Responsibilities include but are not limited to approaching prospects and clients by utilizing mailings and phone solicitation
- Developed and determined clients' particular needs and financial situation to coordinate a financial plan and quoting rates for immediate investment, financial transaction and long-term strategy implementation
- Developed relationship with prospects and clients for long-term sources for the purpose of referrals
VADS (Chartis Project)
Quality Assurance Specialist
01.2008 - 03.2011
Job overview
- Determined telemarketing quality standards by studying inbound and outbound calls and customer service presentations, conducting test calls to telemarketing service representatives on new products
- Verified telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
- Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs, conducting monthly help sessions
- Evaluated telemarketing approaches by rating effectiveness of telemarketing service representatives, providing quality ratings, identifying training needs, developing training programs, conducting training
VADS
Telemarketer
01.2008 - 03.2011
Job overview
Zairina Loh & Wong (Advocates & Solicitor)
Clerk
12.2006 - 12.2008
Job overview
Education
Universiti Kebangsaan MalaysiaBangi
BBA from Business Administration
08-2027
University Overview
- 3.39 CGPA
SM Teknik LangkawiLangkawi, Kedah
SPM from Electrical & Electronic
04.2006
University Overview
Skills
- Microsoft Office
- Teamwork and collaboration
- Cross-functional collaboration
- Sales team training
- Documentation management
- Branch operations
- Customer engagement
- Goals and performance
Accomplishments
Accomplishments
- TOP ACHIEVER, (Chartis Project) was granted as the top achiever for outstanding performance and lasting contribution on 2011.
- MILLION RINGGIT PRODUCER, Public Mutual Berhad (2013)
- TRIP QUALIFIER, (Bangkok) National Sales Convention, Public Mutual Berhad (2013)
- TRIP QUALIFIER, (Korea) National Sales Convention, Public Mutual Berhad (2014)
- Top 1 deposit nationwide 2018.
- Top 1 Islamic deposit 2018.
- Top 1 region (Klang Valley) 2018.
Certification
- Unit Trust License (FIMM)
- Pre-Contract Examination (PCE)
- Certificate Examination Investment-Linked Life Insurance (CEILLI)
- Takaful Basic Examination (TBE)
Languages
English
Professional Working
Timeline
Team Leader (Senior Manager)
RHB Bank Berhad
02.2024 - Current
Senior Specialist (Senior Manager)
RHB Bank Berhad
10.2021 - 02.2024
Sales Manager (Manager)
RHB Bank Berhad
09.2019 - 05.2021
Marketing Sales & Executive
Affin Bank Berhad
10.2018 - 09.2019
Personal Banker cum Customer Service Executive
Hong Leong Bank Berhad
11.2016 - 10.2018
Agency Supervisor Unit Trust Consultant
Public Mutual Berhad
11.2014 - 10.2016
Personal Financial Advisor
Maybank
06.2012 - 10.2014
Financial Service Consultant
CIMB Berhad
04.2011 - 03.2012
Quality Assurance Specialist
VADS (Chartis Project)
01.2008 - 03.2011
Telemarketer
VADS
01.2008 - 03.2011
Clerk
Zairina Loh & Wong (Advocates & Solicitor)
12.2006 - 12.2008
SM Teknik Langkawi
SPM from Electrical & Electronic
- Unit Trust License (FIMM)
- Pre-Contract Examination (PCE)
- Certificate Examination Investment-Linked Life Insurance (CEILLI)
- Takaful Basic Examination (TBE)
Universiti Kebangsaan Malaysia
BBA from Business Administration
Similar Profiles
SARASWATHY NADARAJAHSARASWATHY NADARAJAH
Assistant Manager (Senior Retail AML Analyst) at RHB Bank BerhadAssistant Manager (Senior Retail AML Analyst) at RHB Bank Berhad
Aslisda YantiAslisda Yanti
Personal Banker at RHB BANK BERHADPersonal Banker at RHB BANK BERHAD
WANG MING YAOWANG MING YAO
COMMERCIAL BANKING (SENIOR RELATIONSHIP MANAGER) at RHB Bank BerhadCOMMERCIAL BANKING (SENIOR RELATIONSHIP MANAGER) at RHB Bank Berhad