Muhammad Hassnain
8800 Cedros Ave, Apt # 211 Panorama City,CA
Summary
Dynamic professional seeking a position in consulting or customer service, with a focus on client engagement and relationship management. Having good experience in high-pressure environments, combined with a strong academic foundation and practical skills, demonstrate readiness to drive organizational success. Expertise will be leveraged to maximize profits and enhance overall business performance. A commitment to excellence is underscored by eagerness to collaborate with teams that prioritize innovation and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Islamic Finance Executive
Abu Dhabi Islamic Bank
01.2019 - 07.2024
- Achieved sales targets through strategic planning and execution of initiatives.
- Identified and engaged target market customers to drive new business growth.
- Collaborated with sales teams to enhance cross-selling opportunities and client engagement.
- Provided valuable market insights, developing innovative sales techniques and strategies.
- Maintained comprehensive MIS reports to analyze performance metrics and trends.
- Ensured compliance with KYC regulations, preventing mis-selling and fraud risks.
Assistant Relationship Manager
Majid Al Futtaim Finance
04.2015 - 09.2018
- Responsible for achieving retails sales target set by managements, planning, organizing & implementing intense sales plan for team to attain required results.
- Record keeping of all sales team activities in Daily Sales Reports and update CRM for leads and contacts
- Achievements:
- Top Performer for the second and fourth Quarter in 2017.
- Top performer for first Quarter 2016.
- Appreciation from Line Manager and Regional Sales Manager.
- Gold Winner for monthly contest.
Relationship Officer
NIB Bank Ltd
03.2009 - 12.2013
- Responsible for selling wide range of both secured as well as unsecured retail banking products i.e. Personal Finance, Credit Cards, Auto Finance, Banca, CASA & Collection.
- Achieved sales targets
- Provide satisfactory service to customer.
- Responsible for scheduling appointments.
- Helped to find out the lasting business relationships.
- Responsible for overseeing all urgent loan procedures.
Education
Associate Engineer - Electronics
Punjab Technical Board
Multan, Pakistan04-2005
Skills
- Exceptional verbal and written communication skills
- Capable in leading the sales professionals team and drive sales goals
- Customer relations
- Problem resolution
- Motivation
- Team player
- Customer retention
- New business development
- Operations management
- Administrative skills
PROFESSIONAL EXPERTISE
- Up-Selling & Cross Selling
- Analyze products and services solicited to customers and cross sell further products based on customer needs.
- Organize workshops with customers to solicit investment related products and build relationships.
- Service Quality & Complaint Handling
- Ensure asset solicitation process is followed religiously to avoid TAT bursts.
- Avoid mis-selling
- Avoid Fraud & mis-representation
- Ensure customer queries have been resolved religiously.
- Operational & Reputational Risk prevention
- Avoid all actions which have been termed unacceptable in product policies and processes.
- Conduct proper KYC to reduce fraud/customer identity theft.
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Islamic Finance Executive
Abu Dhabi Islamic Bank
01.2019 - 07.2024
Assistant Relationship Manager
Majid Al Futtaim Finance
04.2015 - 09.2018
Relationship Officer
NIB Bank Ltd
03.2009 - 12.2013
Associate Engineer - Electronics
Punjab Technical Board