Muhammad Abbas
Wylie,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aahil's Investment Inc
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Manager
A&M Cellphone Repair Shop
07.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored wireless sales space to establish familiarity with various carriers.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Applied external accessories such as screen protectors, skins and more.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
AL-DUA EDUCATOR COMPLEX
Sargodha07.2018
Skills
- Operations Management
- Recruiting and Interviewing
- Employee Performance Evaluations
- Product and Service Knowledge
- Task Delegation
- Business Administration
- Financial Management
- Time Management
- Complex Problem-Solving
- POS Systems
- Customer Service
- Conflict Resolution
Certification
Microsoft Expert - Certificate received
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Aahil's Investment Inc
07.2023 - Current
Manager
A&M Cellphone Repair Shop
07.2021 - 01.2022
High School Diploma -
AL-DUA EDUCATOR COMPLEX
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