Travel, Golf, Hiking, Swimming, Chess, Culinary Adventurer, Music and Performing Arts
Muhammad Abbasi
IT Project Manager
Miami,USA
Summary
Focused IT Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Hardworking and passionate job seeker with strong organizational skills eager to secure Project Management position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Project Manager
Great HealthWorks
Miami, USA
03.2015 - Current
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Designed, documented and executed system upgrades and patch management using update manager.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Developed project plans identifying key issues, approaches and performance metrics.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Business Analyst
Quology Direct
Fort Lauderdale, USA
05.2014 - 03.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Outbound Sales Representative
Interval International
Miami, USA
08.2011 - 05.2014
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Developed and implemented strategies to increase customer retention and sales.
- Examined issues to determine importance and urgency and escalated calls to manager.
Inbound Sales Representative
Red Ventures
Miami, USA
02.2010 - 07.2011
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Documented details of calls and customer interactions.
- Responded to customers within required turnaround times.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Handled all incoming phone calls with courtesy and professionalism. Identified opportunities to up-sell and cross-sell other products/services.
- Consistently exceeded weekly and monthly sales activity goals by utilizing effective probing skills and utilizing appropriate rebuttals to close the sale.
Education
BBA - Business Management
Florida Internation University
Miami 01.2012 - 01.2015
MBA - Business Administration
Nova Southeastern University
Miami 04.2001 -
Skills
Advanced problem solving
Business process re-engineering
Project planning and development
Performance Evaluations
Technical Support
Contract Management
Procedure development
Staff Management
Project estimation and bidding
Logistics Management
Disaster Recovery Methodologies
Testing and Conversion Plans
Strategic planning
Team Bonding
Microsoft Active Directory
Software Development Lifecycle
Construction management
Project Management
Functional & Business Requirements
Accomplishments
- Reduced department operating costs by 40% in 6 months.
- Achieved Client Satisfaction by introducing Magento for intake of Order Management tasks.
- Documented and resolved deficiencies in Business Processes which led to overall organizational efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
Certification
PMP - Project Management Professional
Interests
Timeline
PMP - Project Management Professional
09-2023
Agile Scrum Master
09-2023
IT Project Manager
Great HealthWorks
03.2015 - Current
Business Analyst
Quology Direct
05.2014 - 03.2015
BBA - Business Management
Florida Internation University
01.2012 - 01.2015
Outbound Sales Representative
Interval International
08.2011 - 05.2014
Inbound Sales Representative
Red Ventures
02.2010 - 07.2011
MBA - Business Administration
Nova Southeastern University
04.2001 -