Summary
Overview
Work History
Education
Skills
Projects
Timeline
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MUHAMMAD ABDULLAH AWAN

BOSTON

Summary

Business Analyst with two years of experience in leveraging data-driven insights to enhance analytics and business operations. Proficient in SQL, Excel, and Tableau, with a proven track record of executing successful projects and improving customer service metrics.

Overview

2
2
years of professional experience

Work History

Business Analyst Intern

Envision Executives
Dallas
07.2025 - 09.2025
  • Participated in product development planning, providing key insights based on predictive modelling, which allowed PMs to circumvent a $50,000 legal fine.
  • Increased revenue by $14,000 through analysis of data surrounding customer behaviors, vendor relationships, stakeholder goals, and workflows.
  • Increased market share by 11% by Introducing new customer engagement tool by shifting from manual data entry on website to scanning QR codes.

BUSINESS INTELLIGENCE ANALYST

US Mobile
New York
02.2024 - 07.2024
  • Improved product intake workflows by translating stakeholder needs into BI dashboards, which reduced manual reporting requests by 35% in Q1 2024
  • Documented business requirements and user stories in Looker and SQL, enabling the dev team to cut dashboard delivery time by 40%.
  • Leveraged company database and partnered with 90+ analysts to streamline KPI tracking, reducing average customer service response time by 22%.
  • Reduced customer wait time by 16% by introduction of service self-transfer to simplify troubleshooting and understanding customer needs.

STRATEGY ASSOCIATE

Insights Driven Research
New York
06.2023 - 02.2024
  • Generated $200K in revenue within six months by leading a project in the US forklift manufacturing sector, resulting in a 5-year strategic partnership renewal.
  • Successfully identified and recruited over 5000 industry experts for research purposes, accelerating project insight synthesis turnaround by 3 days per project.
  • Boosted expert response rate from 15% to 60%, significantly exceeding KPIs, by collaborating with clients to tailor business strategies to their specific needs.

Education

MASTER'S - BUSINESS ANALYTICS

Northeastern University
Boston, MA
12.2025

Skills

  • SQL
  • Excel
  • Tableau
  • Python

Projects

FLOOD RELIEF PAKISTAN 2022

-Raised over 7500 USD for various rehabilitation causes as the Vice President of the University Community Service Club by integrating social media platforms and outreach tools to track and grow fundraising amount.

-Led a team of over 45 students to raise over 5500 USD for flood-affected victims across Pakistan in Spring 2022, successfully mobilizing resources and helping 50,000 families across 12 cities.

Timeline

Business Analyst Intern

Envision Executives
07.2025 - 09.2025

BUSINESS INTELLIGENCE ANALYST

US Mobile
02.2024 - 07.2024

STRATEGY ASSOCIATE

Insights Driven Research
06.2023 - 02.2024

MASTER'S - BUSINESS ANALYTICS

Northeastern University

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MUHAMMAD ABDULLAH AWAN