Muhammad Abuzar

• Organizes and directs the organization's ongoing functions to assure availability of services
• Implements governing body directives or policies
• Understands applicable law and regulations and oversees compliance with these laws and regulations
• Employs qualified personnel who ensure maintenance of appropriate staffing
• Ensures the implementation of adequate continuing education/in-service programs and staff evaluation
• Monitors the implementation of the organization's total performance improvement plan
• Monitors quality and appropriateness of services and products
• Responsible for oversight of the agency's fiscal management
• Oversees program strategic planning, development, administration and evaluation
• Represents the organization to other groups, agencies, and the general public and ensures accuracy of public information materials
• Informs the governing body and staff of current organizational, community and industry trends Planning, organizing, directing and evaluating operations to ensure the provision of adequate and appropriate care and services.
• Recruiting, employing and retaining qualified personnel to maintain appropriate staffing levels.
• Establishing and maintaining effective channels of communication Ensuring program personnel have current clinical information and current practices Directing and monitoring organizational QA activities
• Ensuring staff development including orientation, in-service education, continuing education and evaluation of staff.
• Conducts performance evaluations on supervisory level personnel and office/Admin staff Approves all salary increases and staff promotions Authorizes purchase of supplies and equipment
• Cooperates with health and related agencies to increase/improve services to the community Responsible for oversight of the Agency’s patient grievance process Handles unresolved problems between staff and supervisors

Accomplishment

• Surpassed yearly sales targets and generating over one Million dollars in Sales revenue in 2021, 2022 and 2023.
• Increased profit margin by implementing cost effective strategies, for example retention of employees and hiring the top-notch talent to provide quality care to our clients.
• Increased business through existing client base referral programe.
• Recognized by various community organization for our contribution to pay back our community.
• Positioned the agency as a leading home care provider in the region
• Build strong professional relationship with most of the Assisted living facilities within 50 miles radius.

• Led, managed, and coached a team of sales and service professionals to exceed sales targets
• Ensured operational excellence and created an outstanding customer experience
• Acted as a general manager, executing the One Team model by fostering collaboration.

Accomplishment

• Ranked Top Branch Manager in the company in 2015.
• Transformed an underperforming branch to #1 in performance within 3 months, maintaining the position for the entire year.
• Increased branch revenues and customer satisfaction through leadership and staff training.
• Motivated branch to high performance via recognition and reward programs.
• Maintained high audit integrity and successfully completed compliance requirements while increasing revenues.
• Collaborated effectively with other departments to uncover opportunities and achieve joint wins.

• Actively marketed all bank products, including personal and business banking, investment, and loan/credit services
• Maximized branch revenues, sales, customer satisfaction, and branch staffing, while minimizing operating losses
• Managed branch by complying with bank policies, procedures, and operational integrity
• Prioritized, managed, and communicated promotional campaigns and product initiatives
• Participated in branch functions and community activities to promote the bank’s image and growth.

Accomplishment

• Developed branch into a top 5% performing branch in NH.
• The 875 ELM branch achieved and exceeded 100% of the "Ex$ell" sales dollar goal since my induction as the new branch manager.
• Chosen to mentor new hires and coach ABMs and Bankers for career development and advancement.
• Ranked the number one branch in the metro region.