Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MUHAMMAD ADAM

Hialeah,FL

Summary

A proven track record of success in a variety of roles is offered by an individual. Expertise in sales, finance, and customer service are supplemented with strong communication and interpersonal skills, as well as the ability to develop relationships with customers and vendors. Leadership experience and knowledge of various computer software programs are also part of the individual's skill set. With a combination of knowledge, skills, and experience, the individual is confident they can help any organization reach its goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Manager

HQD High Quality Distribution
02.2022 - Current
  • E-commerce store creation requires expertise in web development, design, and marketing
  • The team designs and codes websites, optimizing for customer experience, SEO, and usability
  • Responsibilities include integrating payment methods, setting up shipping and tax calculations, and creating customer accounts
  • Addressing issues with existing websites through code reviews and troubleshooting for smooth functionality
  • Developing and executing marketing campaigns, monitoring feedback, and suggesting strategies for customer engagement to boost sales
  • Managing inventory by tracking products, monitoring stock levels, and informing customers of changes
  • Focused on overall business growth through market research, identifying potential customers, and developing expansion strategies.

Sales Manager

Lucky Miami
09.2021 - 01.2022
  • Developed and implemented an effective sales strategy to increase market share
  • Analyzed customer data to uncover buying trends and identify new opportunities
  • Maintained positive customer relationships, responding promptly to their inquiries
  • Identified and capitalized on sales opportunities to increase revenue
  • Conducted market research to understand customer needs and preferences
  • Developed sales presentations to showcase company products and services
  • Monitored competitor activities and adapted strategies accordingly
  • Prepared and recommended long-range plans for development of department personnel
  • Accomplished multiple tasks within established timeframes.

Partner

Habib Bank Ltd EXPRESS/ PERFECT ENTERPRISES.
11.2012 - 07.2021
  • Identify domestic and international remittance and billing needs of existing and prospective clients by growing the book of business to over 260 clients over the time of few years
  • Leverage all opportunities by cross-selling to internal partners, deepening relationships with new clients, and maximizing outbound sales opportunities by weekly and monthly client outreach
  • Effectively execute sales plan through engaging interaction with clients, prospects, internal partners, and branch team to exceed sales goals from 2mm to 5mm on constant basis
  • Skilled at responding to customer inquiries, accurately processing transactions, and resolving customer complaints
  • Comprehensive experience in the operation of teller machines, ATMs, and other banking technologies
  • Lead the express pilot of the partner bank and coach and mentor employees to adopt to the change smoothly.

Partner

ZONG 4G/ PERFECT LINKS
01.2013 - 01.2020
  • Consistently building relationships with customers through proactive outreach and follow up at least 20 calls a day, asking questions and learning about their telecom needs
  • Effectively execute the sales plan to achieve and exceed goals by increasing turnover from 1.7mm PKR to 7mm PKR
  • Build and maintain strong customer relationships with over 900 clients through commitment to customer advocacy and follow-ups to uncover potential needs
  • Enthusiastically assist retail clients with executing transactions using digital first modes like online banking, ZTE phones and Zong Phone with 4G technology
  • Proactively educated clients to install SIM cards, Domestic Remittance, billing and reloadable prepaid cards
  • Lead the team of 13 employees to execute sales plan and achieve goals by productive coaching and mentoring on regular basis.

Education

A.S in Computer Information Technology -

Miami Dade College – North Campus
Miami, FL

Bachelor of Business Administration -

University of The East

High School Diploma -

Board of Secondary Education - Karachi

Skills

  • Customer Service
  • Customer Relationship Management
  • Relationship Building
  • Leadership and Team Management
  • Excellent Communication and Interpersonal Skills
  • Process Improvement
  • Order Processing and Logistics
  • Problem Solving and Conflict Resolution
  • Sales
  • Sales management
  • QuickBooks
  • Web Development
  • Web Design
  • Search Engine Optimization (SEO)
  • Marketing
  • Business Development

Certification

  • Executive Manager in Business Administration (Finance Management)
  • Business Management
  • C.L.P (Computer Literacy Program)
  • Microsoft Office
  • Introduction To I.T
  • Networking
  • Fundamentals Of Computer
  • Cybersecurity Fundamentals (CTS 1120)
  • A+ Computer Operating System
  • CompTIA A+
  • Intro To Comp & Tech
  • Microsoft Office 365
  • Computer Program
  • SEO (Optimization)
  • MLO
  • SAFE Core Mortgage Loan Originator
  • FL SAFE State Law
  • E.MBA
  • Business management
  • Quick Books

References

References available upon request.

Timeline

Business Development Manager

HQD High Quality Distribution
02.2022 - Current

Sales Manager

Lucky Miami
09.2021 - 01.2022

Partner

ZONG 4G/ PERFECT LINKS
01.2013 - 01.2020

Partner

Habib Bank Ltd EXPRESS/ PERFECT ENTERPRISES.
11.2012 - 07.2021

A.S in Computer Information Technology -

Miami Dade College – North Campus

Bachelor of Business Administration -

University of The East

High School Diploma -

Board of Secondary Education - Karachi

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MUHAMMAD ADAM