Muhammad Ahab Zia
Richmond,TX
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
6
6
years of professional experience
Work History
Sales Representative
AT&T
09.2025 - Current
- Proactively identifying to capitalize on sales opportunities by leveraging support resources and sharing tailored solutions with customers.
- Drive business growth by creating new account aligned with customer needs and delivering compelling product presentations.
- Utilize advance consultative selling techniques to close highly complex sales transactions ensuring customer satisfaction and loyalty.
- Demonstrate expert product knowledge and consultative selling to deliver tailored solutions that enhance customer satisfaction and retention.
- Serve as a mentor and informal team lead, assisting new hire with sales techniques, system navigation, and effective customer engagement strategies.
- Maintain a high standard of professionalism in customer interactions, resolving complex issues promptly to ensure positive brand representation.
- Conducted product demonstrations, effectively showcasing features and benefits to customers.
- Developed and maintained strong customer relationships to drive sales growth.
Customer Service Representative
Now & Forever
07.2025 - 09.2025
- Deliver friendly efficient customer service ensuring a positive experience for every visitor.
- Accurately handle cash card and digital transactions while maintaining accountability.
- Follow all safety protocols and emergency procedures to protect customers and staff.
- Assist and collaborate with team members to support daily operations and achieve store goals.
- Promote and upsell store products and services contributing to increased sales and customer satisfaction.
- Gas Station
Branch Manager
Canwest Ltd
07.2020 - 02.2025
- Managed a top-performing branch specializing in B2B IT hardware supply.
- Supervised and coached a team of 6–7 sales representatives, exceeding individual monthly targets ($25K+ vs. $20K goal).
- Coordinated end-to-end delivery and on-site installation of desktops, printers, and security systems.
- Recruited, interviewed, and onboarded top performing sales representatives building a high achieving IT hardware sales team.
- Assessed candidates’ skills, experience, and cultural fit to ensure alignment with team goals and company values.
- Developed and executed hiring strategies to meet team growth targets and maintain optimal staffing levels.
- Oversaw branch operations including customer service, sales tracking, and technical dispatch.
- Built long-term relationships with corporate clients such as Access Bank, Hapag-Lloyd, Matrix Gas, and the University of Ghana.
- Delivered customized hardware solutions aligned with client needs and industry standards.
- Recognized for leadership, operational efficiency, and consistent target achievement.
- HP Platinum Partner
Retail Sales Representative
Canwest LTD
07.2019 - 06.2020
- Approached private firms and government departments to secure contracts via competitive bids.
- Handled tenders, prepared proposals, and negotiated pricing for IT hardware supply.
- Exceeded monthly sales targets ($12K–$15K vs. $10K goal).
- Built supplier relationships with HP, Canon, Epson, Dell, and Sony.
- Managed a diverse product portfolio, fulfilling approximately 40% of demand per supplier.
- Maintained a strong lead pipeline through strategic prospecting and tailored sales presentations.
- Executed inventory management processes to ensure stock availability and minimize shrinkage.
Education
High School Diploma -
Gulshan College
Karachi01-2016
Skills
- B2B and Retail Sales
- Customer Relationship Management
- Sales Team Supervision
- Technical Coordination & Dispatch
- Technical Proficiency
- Microsoft Office Suite
- Customer relationship building
- Relationship selling
- General IT and Product Configuration
- Interpersonal communication skills
Languages
English
Urdu
Hindi
Timeline
Sales Representative
AT&T
09.2025 - Current
Customer Service Representative
Now & Forever
07.2025 - 09.2025
Branch Manager
Canwest Ltd
07.2020 - 02.2025
Retail Sales Representative
Canwest LTD
07.2019 - 06.2020
High School Diploma -
Gulshan College