Muhammad Ahmed
Saddle Brook,NJ
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Pharmacy Technician
CVS Pharmacy
12.2023 - Current
- Properly Coordinate with pharmacy staff to provide excellent customer service to all clients
- Provide correct medication to right patients to ensure HIPPA violations do not occur
- Fill medication as needed in production of patient scripts
- Assist pharmacist with rx script into database as needed
- Attend register ensuring that no lines are delayed and providing excellent customer service
- Clean and make sure that the pharmacy is ready and operable at any given time
- Ensure that medication is located in their proper location for easier access.
- Coordinated verification and filling of daily prescriptions in high-volume pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Business Associate Float
Valley Hospital
05.2021 - Current
- Coordinate patient needs with staff RN, Charge nurse, and Patient Care Associates to provide best service for patients admitted to the units
- Answer call bells in a timely manner and assess the needs of patients and their family members
- Communicate via phone calls with family members and nursing staff to discuss patient condition updates
- Redirect any attending physician phone calls to nursing staff as not to delay any patient care
- Assign patients to nurses and patient care associates after coordinating with charge nurse and bed control
- Ensure that the unit is adequately stocked with supplies to provide a smooth transition of operations.
- Aided in the training of new hires by mentoring them on unit policies, procedures, best practices while modeling exceptional teamwork skills.
- Optimized workflow processes within the unit to enhance overall productivity without sacrificing patient-centered care standards.
- Enhanced teamwork within the unit by actively participating in staff meetings, offering constructive feedback, and supporting colleagues in their daily tasks.
- Streamlined communication between departments by maintaining accurate patient records and relaying critical information to healthcare professionals.
- Expedited quality improvement initiatives through thorough documentation of identified issues, recommendations for resolution, and follow-up actions taken.
- Improved patient satisfaction by addressing concerns, answering questions, and providing timely assistance.
- Safeguarded confidential patient information by adhering to strict HIPAA regulations during all interactions with medical personnel, patients, and families.
- Coordinated discharge planning efforts with healthcare team members including physicians, case managers, social workers resulting in smoother transitions for patients leaving the facility.
- Maintained a high level of patient satisfaction by promptly addressing concerns and ensuring clear communication between patients, families, and healthcare providers.
- Assisted with quality assurance initiatives by conducting ongoing audits of unit documentation, care plans, and other relevant records to identify areas for improvement.
- Enhanced patient care by effectively managing unit operations and supporting nursing staff.
- Demonstrated adaptability and flexibility in the face of changing unit requirements or unexpected challenges, consistently maintaining professional composure.
- Assisted in the delivery of high-quality care through efficient supply management and inventory control.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
Teller I
Santander bank
03.2017 - 08.2020
- To handle customer transactions while providing warm and welcome experience to each person arriving or leaving the branch
- At the end of the day settle cash boxes
- Maintain customer diligence to follow company and federal regulations
- Work with the branch manager to set expectations and set goals for the month
- Work with branch operation manager to understand and comply with company policies and regulations for operational standards
- Work with bankers to give referrals to meet customer needs and satisfy sales goals for the month
- Maintain professional integrity always.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Sales Associate
Sears holdings
02.2015 - 08.2017
- To discover and provide the solutions that fit the customers need
- Also maintain product knowledge while awaiting new innovations
- Meet with the assistant store manager to discuss department and personal goals on a weekly basis
- Provide a warm and welcome customer experience while maintaining sales integrity
- Clean the products and make sure that the department is presentable
- Work with team members with specific scheduling requirements to fit and maintain a flexible schedule.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Associate of Science - Chemistry
Passaic County Community College
Paterson, NJ05.2025
High school diploma -
John F. Kennedy Educational Complex
Paterson, NJ06.2014
Skills
- 4 Years of Cash handling experience
- Ability to communicate with others and great team player
- Quick Learner
- Medical terminology experience
- Adaptable to any situation
- Hardworking with multitasking capabilities
- Bilingual
- Responsible
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- HIPAA
- Pharmacy and customer records management
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Processing payments
- Interpreting and Processing Medication Orders
- Advanced math skills
- Order Verification
- Customer Service
- Dispensing Medications
- Cash Register Operations
- Team Coordination
Activities
- Volunteered at ST. Joseph Hospital with the sick and elderly people.
- Personal activities also include reading books, photography, currently learning French, going on nature hikes and meeting new people.
Languages
Urdu
Professional Working
English
Full Professional
Hindi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pharmacy Technician
CVS Pharmacy
12.2023 - Current
Business Associate Float
Valley Hospital
05.2021 - Current
Teller I
Santander bank
03.2017 - 08.2020
Sales Associate
Sears holdings
02.2015 - 08.2017
Associate of Science - Chemistry
Passaic County Community College
High school diploma -
John F. Kennedy Educational Complex