Muhammad Ahsan

• Actively supervised, conducted workload assessments, and maintained operational processes for a team of 15.
• Ensure accuracy in both verbal and written communication.
• Proficient in processes such as AFE pack, single/mixed pack, Rebin, induct, pick, stow, and problem-solving, ensuring operational efficiency.
• Conduct daily audits for over 20 new employees, evaluate their progress, and suggest improvements.
• Boosted employee performance and confidence by providing regular constructive feedback and coaching.

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Handled various accounting transactions.

Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.

• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Balanced teller drawers and ATM cash.
• Opened, closed, and updated accounts for customers.
• Educated customers on online banking and mobile banking applications.
• Processed applications for new accounts.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers