Muhammad Alam
Manger
Richmond,TX
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through Action and Action.
Highly energetic hotel manager with more than Number years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Hotel Manager
Manger
Huston , Texas
03.2020 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Import Assistant
Aman Imports
West New York, NJ
04.2019 - 12.2020
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Supported import metrics around import functions and drove continuous performance improvements.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Wholesale Sales Representative
Maria Wholesale
Union City, NJ
09.2018 - 12.2019
- Created marketing materials such as flyers and business cards to uncover new customer leads.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Maximized business potential by providing excellent customer service and ensuring Number% client retention.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Informed customers about product benefits, information and pricing resulting in $Amount in sales.
- Expanded YOY revenue $Amount, resulting in Number% increase.
- Addressed each customers' needs and wants to recommend suitable product options.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Exceeded established sales goals and increased client retention.
- Hired new employees and suggested existing ones for promotions.
- Scheduled, updated and maintained product preparations and customer promotions.
- Educated new sales staff on store policies and customer support operations.
Education
Highschool Diploma -
Memorial High School
West New York, NJ 09.2014 - 06.2018
Skills
Guest experiences
Guest accommodations
Vendor interaction
Policy and procedure adherence
Brand Management
Travel coordination
Cash Handling
Reservations management
Urdu,Hindi,English
Telephone etiquette
Marketing
Outstanding communication skills
Staff supervision
Quality assurance
Timeline
Hotel Manager
Manger
03.2020 - Current
Import Assistant
Aman Imports
04.2019 - 12.2020
Wholesale Sales Representative
Maria Wholesale
09.2018 - 12.2019
Highschool Diploma -
Memorial High School
09.2014 - 06.2018