Muhammad Ali
Cypress,CA
Summary
I am an Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Moreover, my authorization to work in the US for any employer adds to my flexibility and readiness to contribute meaningfully to your organization. I am confident that my comprehensive skill set, coupled with a passion for elevating customer experiences, positions me as a valuable Sales and Customer Service Coordinator for your team.
Overview
8
8
years of professional experience
Work History
Customer Service and Sales Coordinator
Beltmann Relocation Group
02.2022 - Current
- Streamlined sales processes for increased efficiency and productivity team.
- Coordinate and facilitate seamless relocation services by gathering information from customers through phone, email and in-person interactions
- Register orders for installation, third-party services, or changes in service, ensuring accurate and timely processing
- Maintained up-to-date knowledge of tariffs and contact carriage agreements to provide accurate information to customers
- Manage 45 plus Corporate, Commercial and Residential accounts by collecting and examining pertinent information, completing contract forms, and determining charges for requested services
- Ensure customer satisfaction by following up with customers to provide moving status updates and address any concerns
- Coordinate transportation and distribution activities, ensuring timely delivery of products to customers
- Process Inventory receipts and maintain inventory reporting.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
- Monitored sales targets and provided timely feedback to team, driving continuous improvement.
- Managed high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Coordinated logistics for product deliveries, ensuring timely arrival and customer satisfaction.
- Conducted regular follow-ups with potential leads, ultimately converting them into loyal customers.
Customer Service Representative
Automotive Research Design Specialists (RDS)
02.2018 - 01.2022
- Conducted in-depth research on automotive and Motorcycle trends, technologies, and design principles
- Excelled in cross selling and customer service role, overseeing scheduling and coordination of practices at multiple locations
- Recruited daily 60 plus superior quota and target respondents through national databases, demonstrating strong organizational and multitasking skills
- Qualified, confirmed, and assured appointments efficiently, obtaining feedback in both qualitative and quantitative settings
- Conducted consultative selling, documentation, and maintained professional customer interactions to ensure customer satisfaction
- Enhanced sales performance through effective communication and relationship-building skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales and Customer Service Representative
BMW Motors PVT. LTD
02.2016 - 01.2018
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Contributed to team sales goals by upselling products and services to customers.
- Exceeded 12-15 monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Managed and updated automotive manufacturing and import sales data monthly through various software, ensuring accuracy and reliability for strategic decision-making
- Demonstrated strong sales acumen by conducting comprehensive market research, forecasting future sales trends, and providing valuable insights to sales team
- Organized and led training seminars for team members, enhancing product knowledge and sales techniques, resulting in improved customer satisfaction and increased sales
- Planned and executed successful meetings, including preparing conference rooms and coordinating logistics, showcasing organizational and administrative proficiency
- Utilized effective sales techniques, such as consultative selling and relationship building, contributing significantly to overall growth of business
- Participated in product training sessions to stay updated on industry trends and provide informed assistance to valued customers.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Improved overall dealership reputation by providing exceptional customer service throughout all stages of car buying experience.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
Education
BBA -
Karachi University of Business School
Pakistan 01.2014
High School Diploma -
Board of Intermediate Education
Pakistan 01.2009
Skills
- Customer Communication
- Sales expertise
- Scheduling
- Sales strategy development
- Upselling
- Cross-selling techniques
- Sales consultation
- Distribution Management
- Lead Generation
- Data Entry and Analysis
- Qualitative and Quantitative Data Analysis
- Strong interpersonal skills
- Proficient with Microsoft Office Suite
- CRM Software
- Communication Tools
- Live chat Software
- Social Media Management Tools
- Able to work well under pressure
- Prioritizing and deadline management
- Excellent written and verbal skills
- Highly motivated with a positive attitude
- Reliable and punctual
- High level of intellectual curiosity
- Creative thinking
- Teamwork and decision making
Timeline
Customer Service and Sales Coordinator
Beltmann Relocation Group
02.2022 - Current
Customer Service Representative
Automotive Research Design Specialists (RDS)
02.2018 - 01.2022
Sales and Customer Service Representative
BMW Motors PVT. LTD
02.2016 - 01.2018
BBA -
Karachi University of Business School
High School Diploma -
Board of Intermediate Education
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