Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Ambia

War,WV

Summary

Experienced Customer Service Representative fluent in English and Hindi, and Bengali language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

6
6
years of professional experience

Work History

Document Management Technician

Graphic Sciences Inc.
03.2023 - Current
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Converted documents from one application to another.
  • Transmitted documents, organized revisions and tracked changes.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.

Quality Assurance Technician

LG Electronics Inc
07.2022 - 03.2023
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
  • Inspected finished products for overall quality and adherence to quality specifications.
  • Analyzed test data to determine performance and reliability of materials
  • Helped uncover and fix production problems in order to reduce overall defect rates.

Fulfillment Associate 1

Amazon
10.2021 - 07.2022
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.

Dock Associate/ Sequencer

Universal Logistics Holdings Inc.
06.2021 - 06.2022
  • Kept dock operations moving smoothly to maintain deadlines.
  • Used correct handling procedures to minimize risk of damage to items.
  • Loaded complex freight into trailers according to tight schedules.
  • Organized warehouse stock and delivered product to sales floor.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Production Team Associate

Magna Seating
01.2021 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.

Parking Cashier- JFK Airport

ABM Building Value
02.2018 - 04.2020
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Addressed navigation questions and provided directions to help guests reach destinations quickly.
  • Greeted and welcomed guests to nurture relationships and grow successful business.
  • Answered phones, staffed window and operated parking systems concurrently to facilitate excellent service during peak periods.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

No Degree - Human Services

Sreemangal Government College
Moulvibazer, Bangladesh

Skills

  • Microsoft Office
  • Calm and Professional Under Pressure
  • Online Chat
  • Special Assignments
  • Communications Strategies
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Cultural Awareness

Timeline

Document Management Technician

Graphic Sciences Inc.
03.2023 - Current

Quality Assurance Technician

LG Electronics Inc
07.2022 - 03.2023

Fulfillment Associate 1

Amazon
10.2021 - 07.2022

Dock Associate/ Sequencer

Universal Logistics Holdings Inc.
06.2021 - 06.2022

Production Team Associate

Magna Seating
01.2021 - 04.2021

Parking Cashier- JFK Airport

ABM Building Value
02.2018 - 04.2020

No Degree - Human Services

Sreemangal Government College

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Muhammad Ambia