Muhammad Amjad
Brooklyn,NY
Summary
I am a sports & entertainment professional with 5 years of experience contributing to the execution of nationally & globally televised events for both professional and collegiate organizations, fostering their success. My greatest strength is internally motivating staff and I have a talent for attention to detail & meeting organizational goals through collaborative efforts with staff, sponsors, and shareholders. I am passionate about empowering staff to be independent problem solvers & use solutions that work for them, and curating some of the finest live events. And most importantly, I value guest experience and striving to create an inclusive, enjoyable, and vibrant atmosphere where everyone feels welcome.
Overview
8
8
years of professional experience
Work History
Guest Service Supervisor
ASM GLOBAL (BARCLAYS CENTER)
09.2023 - Current
- Supervise and direct team of ushers, guest services, VIP representatives, and others focused on guest experience at multipurpose indoor arena home to NBA and WNBA teams
- Support business objectives by delivering best-in-class guest service as solution-oriented professional
- Enforce customer-focused culture by collaborating with staff, stakeholders, and partners
- Contribute to large crowd management in constantly changing event environment.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
Events and Gameday Staff
NEW YORK JETS
04.2023 - Current
- Promoted brand at home games, assisting in set-up, management, and breakdown of games and events, while playing strong role in fan development
- Demonstrated energy and enthusiasm with upbeat, outgoing personality and strong work ethic
- Contributed to delivery of high-quality sports entertainment for fans.
Operations Supervisor
T20 WorldCup Inc.
05.2024 - 06.2024
- Serve as the liaison to broadcast, media, event promotions, and fan experience department managers coordinating volunteer and intern assistance to support their daily operations
- Supervise the volunteers/interns and support staff, coordinating their efforts to handle tasks such as crowd control, scheduling, and troubleshooting, ensuring the smooth running of all matches and related activities.
- Oversee the distribution of credentials, parking passes, and uniforms for volunteers and interns. Manage the inventory of uniforms and coordinate daily catering to ensure volunteers and interns are well-equipped and supported during the tournament.
- Motivated and trained employees to maximize team productivity.
Events and Operations Supervisor
UNITED STATES TENNIS ASSOCIATION
05.2022 - 09.2026
- Delivered superior customer service to visitors from around world at USTA events by setting up and upgrading concessions stands, leading sponsored giveaways, and establishing welcoming environment
- Collaborated with tournament directors, vendors, and stakeholders to coordinate logistics, manage resources, and implement safety protocols
- Utilized AssetTiger software to track equipment, supplies, furniture, and electronics
- Aided sponsors with load in and load out while furnishing player areas and meeting players' accommodation needs.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Administrative Fellow
METRO ATLANTIC ATHLETIC CONFERENCE
01.2023 - 06.2023
- Collaborated with senior leaders to plan, execute, and evaluate events including MAAC basketball championship in Atlantic City and NCAA Basketball Tournament 1st and 2nd rounds in Albany
- Fostered working relationships with sponsors, media, and venue staff to ensure seamless event execution.
- Assisted in the preparation of presentations for high-level meetings, ensuring visual appeal and accuracy of content.
Athletics Event Staff
SUNY ALFRED STATE COLLEGE
08.2018 - 03.2020
- Coordinated game day operations including athletic statistical analysis, videography, and key sponsor signage across 200+ acre athletic campus at 40+ events.
- Coordinated closely with fellow Athletic Event Staff Members to ensure seamless transitions between shifts or responsibilities throughout each event''s duration.
- Acted as an ambassador for the hosting organization by courteously engaging with visitors and providing helpful information or assistance when requested.
Education
Bachelor of Science in Sports Management -
SUNY Alfred State College
Alfred, NYSkills
- Event Management
- Sports Marketing
- Promotions
- Event Operations
- Customer Experience
- Public Relations
- Media Outreach
- Event Planning
- Creativity
- Relationship Development
- Organization
- Budgets
- Research
- Communication
- Project Management
- InDesign
- Photoshop
- MS Office Suite
- AssetTiger
- Google Suite
Languages
Urdu
Native or Bilingual
Punjabi
Professional Working
Hindi
Full Professional
Timeline
Operations Supervisor
T20 WorldCup Inc.
05.2024 - 06.2024
Guest Service Supervisor
ASM GLOBAL (BARCLAYS CENTER)
09.2023 - Current
Events and Gameday Staff
NEW YORK JETS
04.2023 - Current
Administrative Fellow
METRO ATLANTIC ATHLETIC CONFERENCE
01.2023 - 06.2023
Events and Operations Supervisor
UNITED STATES TENNIS ASSOCIATION
05.2022 - 09.2026
Athletics Event Staff
SUNY ALFRED STATE COLLEGE
08.2018 - 03.2020
Bachelor of Science in Sports Management -
SUNY Alfred State College