Muhammad Andrian
Sugar Hill,Georgia
Summary
Dedicated professional with many years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, and solving problems. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Treating people with the utmost respect, and having the patience for any problems.
Overview
8
8
years of professional experience
Work History
Cashier Assistant
Costco
Cumming, Georgia
09.2022 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Greeted customers and provided assistance in locating items.
- Stocked shelves with incoming goods from delivery trucks as needed.
Merchandiser
The Home Depot Inc
Buford, GA
09.2021 - 09.2022
- Developed promotional strategies to increase sales of featured products.
- Conducted regular inventory checks to maintain accurate stock levels.
- Maintained a clean and organized work environment at all times.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized displays according to company standards and specifications.
Cook Shift Leader
Zaxbys
Sugar Hill, GA
10.2020 - 11.2021
- Organized the work area for efficient functioning during shifts.
- Managed cashiering duties such as counting money at the end of shift.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Resolved customer complaints in a timely manner.
- Monitored food preparation to ensure quality standards were met.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Trained new cooks on proper food handling techniques.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
Deli Clerk
Publix
Sugar Hill, GA
08.2019 - 02.2020
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Inspected labels on deli products to verify accuracy of pricing.
- Prepared all food orders according to customer specifications.
- Adhered to health regulations regarding food handling and sanitation standards.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Adhered to health and safety standards while preparing food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Courtesy Clerk
Kroger
Sugar Hill, GA
01.2017 - 02.2018
- Greeted customers in a friendly and professional manner.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Stocked shelves with merchandise according to company guidelines.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Lanier High School
Buford, GA05-2019
Some College (No Degree) - Psychology
Mercer University
Macon, GASkills
- Customer Service
- Recordkeeping
- Productivity Standards
- Problem-Solving
- Professional Appearance
- Flexible Schedule
- Relationship Building
- Critical Thinking
Affiliations
- Piano
- Soccer
- Gym
- Books
Languages
Malay
Limited
Accomplishments
- Honor Roll 6th - 12th
References
References available upon request.
Timeline
Cashier Assistant
Costco
09.2022 - Current
Merchandiser
The Home Depot Inc
09.2021 - 09.2022
Cook Shift Leader
Zaxbys
10.2020 - 11.2021
Deli Clerk
Publix
08.2019 - 02.2020
Courtesy Clerk
Kroger
01.2017 - 02.2018
High School Diploma -
Lanier High School
Some College (No Degree) - Psychology
Mercer University