MUHAMMAD ANWAR AWAN
Gaithersburg,MD
Summary
Dynamic professional with extensive experience in client relationship management, negotiation, and vehicle sales. Expertise in strategic communication facilitates leasing agreements while ensuring exceptional client satisfaction. Proven track record of successfully closing deals and fostering strong client rapport demonstrates a commitment to matching clients with ideal property solutions. Known for leveraging negotiation and communication skills to drive high levels of customer satisfaction and seamless transaction processes.
Overview
33
33
years of professional experience
Work History
Sales and Leasing Consultant
Fitzgerald Hyundai of Gaithersburg, MD
01.2023 - Current
- In-depth knowledge of vehicles, features, and benefits.
- Negotiating sales prices, including any trade-ins, incentives, and financing options.
- Understanding customer needs and helping them select the right vehicle based on their requirements.
- Providing exceptional customer service to clients visiting the dealership.
- Conducting test drives and explaining vehicle features to potential buyers.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Streamlined administrative processes related to contract preparation and documentation accuracy, improving efficiency in operations.
- Led initiatives to enhance customer retention through follow-up communications and relationship building.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Boosted team performance by sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
- Stayed abreast of industry developments through continuous professional development courses and active participation in local real estate organizations.
- Facilitated smooth transactions for clients from initial inquiry to move-in day by closely collaborating with cross-functional teams such as finance, legal, maintenance staffs among others.
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Maximized occupancy rates by proactively identifying opportunities for lease renewals and upselling potential tenants on additional amenities or property upgrades.
- Ensured strict compliance with federal, state, and local regulations related to fair housing policies and ethical leasing practices.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
- Played a key role in driving overall sales team success by contributing ideas for process improvements, sharing market insights, and participating in strategic planning discussions.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Provided informative responses to client inquiries regarding property features, neighborhood characteristics, pricing options, application processes among others.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
- Delivered engaging sales presentations tailored to individual client needs that effectively highlighted unique selling points of each property offering.
- Facilitated customer interactions to understand needs and provide tailored vehicle solutions.
- Coordinated vehicle presentations and test drives, enhancing customer engagement and experience.
- Trained new team members on sales protocols and customer service best practices to improve overall performance.
- Developed product knowledge to effectively communicate features and benefits of Hyundai vehicles.
- Assisted clients through leasing processes, ensuring clarity and satisfaction throughout transactions.
- Managed lead tracking by making contact and following up on leads.
Driving Rideshare, Ethnic Grocery Store
Self Employed
11.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Management Trainee / Sales, Finance & Lease Consultant
Darcars Chrysler Jeep Dodge Ram of Rockville, MD, Darcars Lexus of Silver Spring, MD
01.2012 - 01.2017
- Managed customer relations for existing customers to increase the market share by 6%
- Ranked number one Sales Consultant in the first year at Chrysler Dodge Jeep Ram dealership
- Enhanced customer loyalty and significantly increased customer retention and repeat-customer rate
- Exceeded sales quota by 20% for three consecutive years
- Conducted community outreach events to increase the visibility and sales
Hospital Sales Executive
Bristol Myers Squib, Pakistan
01.1993 - 01.2006
- Managed over 150 clients in the Lahore region, a metropolis with a population of approx. 20 million
- Increased sales by 150% through an astounding sales incentives program in partnership with procurement and parent organizations
- Managed positive customer relationships with formulary committee members at Public and Private Hospitals
- Developed presentations to highlight the features, benefits, and advantages of partner products
- Lead over 100 talks in rural areas to the midwives and nurses on common health problems
Education
Master of Arts - Political Science
Salisbury University
Salisbury, MD12-2026
Bachelor of Arts - International Studies / Relations
Salisbury University
Salisbury, MD12.2011
Diploma - English to speakers of Other Languages (ESOL)
Delaware Technical and Community College
Georgetown, DE05.2008
Bachelor of Arts - Humanities
University of The Punjab
Lahore, Pakistan05.1989
Skills
- Sales closing techniques
- Results-driven
- Effective sales presentations
- Prospective client outreach
- Lead generation through referrals
- Effective follow-up strategies
- Effective relationship management
- Sales enhancement techniques
- Contract negotiation expertise
- Drafting leasing agreements
- Customer support
- Effective script utilization
- Digital communication
- Client engagement
- Employee retention strategies
- Effective sales closing
- Collaborative teamwork
- Collaborative teamwork
- Client support
- Analytical problem-solving
- Proficient time management
- Meticulous attention to detail
- Analytical problem-solving
- Effective team leadership
- Effective listening
- Clear communication
- Strategic decision-making
- Intrinsic motivation
- In-depth product knowledge
- Effective communication skills
- Client relationship management
- Critical analysis
- Product knowledge
- Effective conflict resolution
- Workspace organization
- Strategic business development
- Vendor management expertise
- Strategic growth management
- Product sales expertise
- Active listening
- Effective multitasking
- Strong verbal communication
- Dependability
- Effective organizational skills
- Team collaboration
- Adaptability and flexibility
- Team building
- Task prioritization
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Sales strategy
- Resourcefulness
- Time management abilities
- Objection handling
- Continuous improvement
- Adaptability
- Sales planning
- Customer retention
- Customer needs assessment
- Product sales
- Problem-solving aptitude
- Sales techniques
- After-sales support
- Negotiation
- Product demonstration
- Sales enhancement strategies
Accomplishments
Always ranked among top achievers and sales person. best customer retention and customer relationship management.
ADDITIONAL INFORMATION
Language Skills: English (fluent), Hindi (fluent), Punjabi (fluent), Urdu (native)
Timeline
Sales and Leasing Consultant
Fitzgerald Hyundai of Gaithersburg, MD
01.2023 - Current
Driving Rideshare, Ethnic Grocery Store
Self Employed
11.2020 - 12.2023
Management Trainee / Sales, Finance & Lease Consultant
Darcars Chrysler Jeep Dodge Ram of Rockville, MD, Darcars Lexus of Silver Spring, MD
01.2012 - 01.2017
Hospital Sales Executive
Bristol Myers Squib, Pakistan
01.1993 - 01.2006
Bachelor of Arts - International Studies / Relations
Salisbury University
Diploma - English to speakers of Other Languages (ESOL)
Delaware Technical and Community College
Master of Arts - Political Science
Salisbury University
Bachelor of Arts - Humanities
University of The Punjab
ADDITIONAL INFORMATION
Immigration Status: Citizen