Muhammad Arbaz Azam
Sartell
Summary
Experienced IT Specialist with over 3 years in deploying and maintaining enterprise Microsoft environments. Expertise in managing user infrastructure across Microsoft Cloud Systems, including Azure Active Directory, Exchange Online, Intune, and Office 365. Provides leadership support to Level I personnel and delivers technical training across remote corporate offices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Delivery Specialist
Zeiss
04.2023 - Current
- Leadership & Escalation: Acted as primary situational leader and Tier II escalation point for daily IT operations across the Americas region, optimizing first-level support performance.
- Streamlined Windows Server, MDM, and Active Directory settings in collaboration with regional infrastructure teams, enhancing system reliability.
- Hardware Lifecycle & Diagnostics: Performed hands-on installations, diagnostic testing, configurations, and proactive lifecycle maintenance for corporate workstations, laptops, and peripheral hardware.
- Developed and optimized standard operating procedures and documentation frameworks, improving tracking of system compliance and issue resolution metrics.
- Provided end-user training on core tools across multi-site businesses, improving user proficiency and satisfaction.
IT Field Engineer
Unisys
02.2023 - 04.2023
- Deployed, tested, maintained PCs, enterprise legacy items, and peripheral networks across corporate client offices, enhancing system reliability by 15%.
- Isolated complex software and hardware defects on Microsoft operating systems using systematic quality-control testing to address performance issues.
- Managed escalated technical requests in enterprise ticketing system, ensuring accurate lifecycle tracking and adherence to Service Level Agreements.
IT Specialist
22nd Century Technologies Inc.
01.2022 - 01.2023
- Remote Multi-Location Infrastructure: Led IT operations and equipment configurations across multiple remote sites, ensuring uninterrupted network and system uptime.
- Microsoft Cloud & Entra Administration: Administered user access, directory architecture, and security permissions in Active Directory and Microsoft 365 environments to safeguard sensitive data.
- Microsoft Exchange & Backups: Ensured data integrity during migrations, conducted antivirus scans, managed security updates, and oversaw software patch installations for Office 365 and Exchange to protect against threats.
Education
Bachelor of Science - Information Systems
St. Cloud State University
05-2023
Associate of Art -
St. Cloud Technical Community College
05-2021
Skills
- Cloud services
- System administration
- Security compliance
- Windows Server administration
- Active Directory management
- Hardware diagnostics
- Service Management
- Remote Desktop Support
- Leadership support
Websites
Certification
- Microsoft Certified Systems Engineer
- AWS Academy Cloud Foundations
- Networking Fundamental
- Dell EMC PowerEdge XE8545 Corrective Maintenance
- Dell Networking Corrective
- Dell PowerEdge Corrective Maintenance
- Dell PowerEdge XR11 Corrective Maintenance
- Dell PowerEdge XR12 Corrective Maintenance
- Dell Product Introduction
- Dell Storage Corrective Maintenance
- DSP Security and Privacy Foundations, 2023
- Dell Client Foundations, 2021
- CompTIA Security+, 09/20/24
- Cisco Certified Network Associate 03/07/2025
Personal Information
Title: Service Delivery Specialist I
Timeline
Service Delivery Specialist
Zeiss
04.2023 - Current
IT Field Engineer
Unisys
02.2023 - 04.2023
IT Specialist
22nd Century Technologies Inc.
01.2022 - 01.2023
Bachelor of Science - Information Systems
St. Cloud State University
Associate of Art -
St. Cloud Technical Community College