Muhammad Asim
Greensboro,NC
Summary
Results-driven and highly skilled IT Professional with over 7 years of experience in technical support, IT infrastructure, compliance, and network operations. Adept at managing enterprise IT environments, supporting network and system availability, and driving compliance with internal and external standards. Proven ability to resolve technical issues efficiently while enhancing user satisfaction. administering and managing Microsoft 365 and Teams environments, including the Microsoft Teams Admin Center, Microsoft Intune (MDM/MAM), and Microsoft Endpoint Manager for modern device lifecycle management. Experienced in using Microsoft Entra (Azure AD)
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure-Delivery | Support Specialist
HCL America
Greensboro, North Carolina
11.2022 - Current
- Support the VFS/UC/TC/AP3 Digital & IT (D&IT) organization in maintaining compliance with internal and external security, quality, risk, and privacy standards.
- Microsoft 365 / Teams Admin Portals.
- Ensured compliance with internal/external IT security and quality standards (data integrity).
- Conducted risk assessments and IT gap analyses to drive compliance initiatives.
- Provided technical support for hardware, software, and network issues across enterprise systems.
- Managed ITSM tickets using SNOW, River, and Pickle Plus platforms, meeting SLA targets.
- Supported data center operations including server deployments, migrations, and patching.
IT Support Engineer
Amazon
Kernersville, NC
08.2020 - 11.2022
- Administered Cisco ASA firewalls, routers, and Layer 2/3 switches; implemented EIGRP & BGP protocols.
- Deployed and imaged Windows 10 systems using SCCM for laptop refresh projects.
- Delivered end-user and remote IT support for A/V systems and IDF/MDF equipment.
- Managed IT asset inventory, lifecycle processes, and coordinated break/fix activities.
- Installed and configured VoIP systems and network cabling (Cat5e, Cat6, Fiber).
IT Support Associate
Capgemini Technology
Charlotte, NC
05.2019 - 07.2020
- Executed a successful migration of 300+ users from Windows 7 to Windows 10 with zero major incidents.
- Provided hardware/software desktop support, configured workstations, and managed AD accounts.
- Installed financial printers and ensured seamless integration into network environments.
- Delivered tier-1 LAN/WAN support, including troubleshooting DNS, DHCP, and patch management.
- Documented technical processes and ensured SCCM-based compliance monitoring.
Network Support Associate
Huawei Technologies
09.2017 - 02.2018
- Deployed VMware and Windows 10 environments via SCCM and USMT for enterprise systems.
- Managed Active Directory operations and Windows Server 2012 terminal services.
- Provided L4 support for routers and switches including configuration and IP troubleshooting.
- Administered secure LAN/WAN and VPN solutions based on organizational policies.
- Maintained system and hardware inventory, ensuring OS upgrades and patch success.
Education
Master of Computer Science -
National College of Business Administration
PakistanBachelor of Business Administration -
University of Punjab
PakistanSkills
- Monitoring: Microsoft team rooms MTR, MTP, Intune Portal in VFS/UC/TC/AP3
- Tools: SCCM, USMT, Telnet, SSH, Smartsheet, NARF, TAKA & AFT
- Software: Microsoft Office Suite, Imaging Tools, A/V Systems
- Ticketing Systems: Jira, ServiceNow (SNOW), River, Pickle Plus
- Networking: Cisco Routers/Switches, ASA Firewalls, BGP, OSPF, EIGRP, NAT, ACLs, VPN
- Systems: Windows 10, Windows Server 2012, VMware
- Security: IPS/IDS, IPSEC, SSL, AAA, /Data Compliance
Certification
- Microsoft Azure Cloud Security, In Progress
- CCNA, Cisco Certified Network Associate
- CCNP, Cisco Certified Network Professional
- Security & Data Assurance
Timeline
Infrastructure-Delivery | Support Specialist
HCL America
11.2022 - Current
IT Support Engineer
Amazon
08.2020 - 11.2022
IT Support Associate
Capgemini Technology
05.2019 - 07.2020
Network Support Associate
Huawei Technologies
09.2017 - 02.2018
Master of Computer Science -
National College of Business Administration
Bachelor of Business Administration -
University of Punjab
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