Volunteering
MUHAMMAD ASIM
Administrative Manager
Doha
Summary
Dynamic Administrative Manager with 6+ years of experience in business development and business administration. Seeking to leverage proven negotiation and cost-cutting skills in developing Business. In Sales and Marketing Career, I identified several significant new business opportunities worth a fortune.
And also I am a detail-oriented administrative manager with 1 years of experience handling administrative tasks, payroll, and filing systems for busy, mid-sized company. Enhanced file flow through an overhaul of documentation storage which led to a 20% increase in efficiency.
I grasp new concepts and ideas quickly.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Administrative Manager
Shaheen Al Doha Limousines
Doha
03.2022 - Current
- Supervising the day-to-day operations of the administrative department and staff members.
- Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes.
- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.
- Hire and discharge administrative and clerical staff.
- Set departmental goals and deadlines.
- Educate Drivers on procedures, New/Existing Rules and Laws by Qatar Government.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
- Organize and supervise other office activities (recycling, renovations, event planning etc).
- Keep abreast with all organizational changes and business developments.
- Collecting, organizing, and storing information using computers and filing systems.
- Completed bi-weekly payroll for 140+ employees/Drivers.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed 140+ employees with continuous coaching and mentoring.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Sales Manager
UFONE Pak Telecom
04.2020 - 02.2022
- Established and cultivated solid business relationships with new or existing customers.
- Boosted sales upto 135% YTD.
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Develop and control sales and service programs through managing staffing, training, and performance.
- Manage, supervise, and review sales and service accounting, as well as receiving and shipping processes.
- Trained all Sales Staff, and DSRs on all Clients.
- Inform dealers and distributors about business policies and procedures.
- Resolve sales and service problems.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Researched competitors' activities and products to uncover new trends.
Territory Manager
Tabros Pharmaceuticals
07.2017 - 01.2020
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Monitored and replenished display inventory and restructured according to available stock
- Analyse consumer preferences to target sales efforts
- Developed marketing promotional packages
- Prepare and approve budgets
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Resolved customer issues quickly to close deals and boost client satisfaction
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications
- Developing an in-depth understanding of company medications
- Building and maintaining good business relationships with customers to encourage repeat purchases
- Following up on leads generated by the company
- Preparing presentations for potential customers
- Researching competitor’s medications and their respective market performances
- Identifying and establishing new business
- Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.
- Attending and organising trade exhibitions, conferences and meetings.
- Reviewing sales performance.
- Prospected at least 7 leads per week and pursued opportunities to lock in paying customers off potential connections.
- Transformed Mardan, Pakistan territory revenue by leveraging strategic business development plan, moving region up in company ranking.
- Increased sales revenue 12% in 2018 and 23% in 2019 while producing above pkr 2 Million growth annually.
Customer Service Representative
UFONE Pak Telecom
02.2016 - 06.2017
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills.
- Consulted with customers to gain feedback and address product or service concerns.
- Kept records of client interactions, including enquiries, complaints, and responses.
- Contacted consumers via phone or in person to deliver product or service information, accept orders, close accounts, or resolve complaints.
- Achieved established sales targets by generating new customer accounts.
- Proposed improvements in items, packaging, shipping, service, or billing to avoid repeat issues.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
UFONE Pak Telecom
11.2014 - 01.2016
- Organizing the office and assisting associates to optimize processes
- Sorting and distributing communications in a timely manner
- Performed receptionist duties when needed
- Create and update records ensuring accuracy and validity of information
- Answers telephones, routes call, takes messages, and provides general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required
- Performed miscellaneous job-related duties as assigned
- Performed a variety of routine assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
Education
High School Diploma -
FG Public High School
Pakistan 01.1998 - 04.2009
Associate of Science - Computer Science
FBISE
09.2009 - 07.2011
Master of Arts - International Relations
Abdul Wali Khan University
10.2017 - 02.2020
Bachelor of Arts - Political Science, Social Sciences
Abdul Wali Khan University
09.2014 - 08.2017
Skills
Administration
AccountingProcurement and salesRecord managementBusiness DevelopmentWritten and verbal communication
CommunicationNegotiationCustomer relationsCash HandlingSalesSoftware proficiencyPayroll managementWriting and editingMultitaskingDecision makingStress ManagementDocumentation and control
Mail handling
Bookkeeping
Relationship building
Contract negotiations
Administrative support
Scheduling
Payroll and budgeting
Accomplishments
- Supervised team of 8 staff members/Sales team and achieved YTD above 100%.
Certification
Social Media Marketing
Interests
Reading
Communication
Creativity
Team work
Cooking
Visa Status
Work Visa/Transferrable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Administrative Manager
Shaheen Al Doha Limousines
03.2022 - Current
Sales Manager
UFONE Pak Telecom
04.2020 - 02.2022
Master of Arts - International Relations
Abdul Wali Khan University
10.2017 - 02.2020
Territory Manager
Tabros Pharmaceuticals
07.2017 - 01.2020
Customer Service Representative
UFONE Pak Telecom
02.2016 - 06.2017
UFONE Pak Telecom
11.2014 - 01.2016
Bachelor of Arts - Political Science, Social Sciences
Abdul Wali Khan University
09.2014 - 08.2017
Associate of Science - Computer Science
FBISE
09.2009 - 07.2011
High School Diploma -
FG Public High School
01.1998 - 04.2009