Volunteering
MUHAMMAD ASIM
Administrative Manager
Doha
Summary
Dynamic Administrative Manager with 6+ years of experience in business development and business administration. Seeking to leverage proven negotiation and cost-cutting skills in developing Business. In Sales and Marketing Career, I identified several significant new business opportunities worth a fortune.
And also I am a detail-oriented administrative manager with 1 years of experience handling administrative tasks, payroll, and filing systems for busy, mid-sized company. Enhanced file flow through an overhaul of documentation storage which led to a 20% increase in efficiency.
I grasp new concepts and ideas quickly.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Administrative Manager
Shaheen Al Doha Limousines
Doha
03.2022 - Current
- Supervising the day-to-day operations of the administrative department and staff members.
- Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes.
- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.
- Hire and discharge administrative and clerical staff.
- Set departmental goals and deadlines.
- Educate Drivers on procedures, New/Existing Rules and Laws by Qatar Government.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
- Organize and supervise other office activities (recycling, renovations, event planning etc).
- Keep abreast with all organizational changes and business developments.
- Collecting, organizing, and storing information using computers and filing systems.
- Completed bi-weekly payroll for 140+ employees/Drivers.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed 140+ employees with continuous coaching and mentoring.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Sales Manager
UFONE Pak Telecom
04.2020 - 02.2022
- Established and cultivated solid business relationships with new or existing customers.
- Boosted sales upto 135% YTD.
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Develop and control sales and service programs through managing staffing, training, and performance.
- Manage, supervise, and review sales and service accounting, as well as receiving and shipping processes.
- Trained all Sales Staff, and DSRs on all Clients.
- Inform dealers and distributors about business policies and procedures.
- Resolve sales and service problems.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Researched competitors' activities and products to uncover new trends.
Territory Manager
Tabros Pharmaceuticals
07.2017 - 01.2020
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Monitored and replenished display inventory and restructured according to available stock
- Analyse consumer preferences to target sales efforts
- Developed marketing promotional packages
- Prepare and approve budgets
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Resolved customer issues quickly to close deals and boost client satisfaction
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications
- Developing an in-depth understanding of company medications
- Building and maintaining good business relationships with customers to encourage repeat purchases
- Following up on leads generated by the company
- Preparing presentations for potential customers
- Researching competitor’s medications and their respective market performances
- Identifying and establishing new business
- Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.
- Attending and organising trade exhibitions, conferences and meetings.
- Reviewing sales performance.
- Prospected at least 7 leads per week and pursued opportunities to lock in paying customers off potential connections.
- Transformed Mardan, Pakistan territory revenue by leveraging strategic business development plan, moving region up in company ranking.
- Increased sales revenue 12% in 2018 and 23% in 2019 while producing above pkr 2 Million growth annually.
Customer Service Representative
UFONE Pak Telecom
02.2016 - 06.2017
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills.
- Consulted with customers to gain feedback and address product or service concerns.
- Kept records of client interactions, including enquiries, complaints, and responses.
- Contacted consumers via phone or in person to deliver product or service information, accept orders, close accounts, or resolve complaints.
- Achieved established sales targets by generating new customer accounts.
- Proposed improvements in items, packaging, shipping, service, or billing to avoid repeat issues.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
UFONE Pak Telecom
11.2014 - 01.2016
- Organizing the office and assisting associates to optimize processes
- Sorting and distributing communications in a timely manner
- Performed receptionist duties when needed
- Create and update records ensuring accuracy and validity of information
- Answers telephones, routes call, takes messages, and provides general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required
- Performed miscellaneous job-related duties as assigned
- Performed a variety of routine assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
Education
High School Diploma -
FG Public High School
Pakistan 01.1998 - 04.2009
Associate of Science - Computer Science
FBISE
09.2009 - 07.2011
Master of Arts - International Relations
Abdul Wali Khan University
10.2017 - 02.2020
Bachelor of Arts - Political Science, Social Sciences
Abdul Wali Khan University
09.2014 - 08.2017
Skills
Administration
undefinedAccomplishments
- Supervised team of 8 staff members/Sales team and achieved YTD above 100%.
Certification
Social Media Marketing
Interests
Reading
Communication
Creativity
Team work
Cooking
Visa Status
Work Visa/Transferrable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Administrative Manager
Shaheen Al Doha Limousines
03.2022 - Current
Sales Manager
UFONE Pak Telecom
04.2020 - 02.2022
Master of Arts - International Relations
Abdul Wali Khan University
10.2017 - 02.2020
Territory Manager
Tabros Pharmaceuticals
07.2017 - 01.2020
Customer Service Representative
UFONE Pak Telecom
02.2016 - 06.2017
UFONE Pak Telecom
11.2014 - 01.2016
Bachelor of Arts - Political Science, Social Sciences
Abdul Wali Khan University
09.2014 - 08.2017
Associate of Science - Computer Science
FBISE
09.2009 - 07.2011
High School Diploma -
FG Public High School
01.1998 - 04.2009
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