Muhammad Aslam
Webster,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Price Chopper
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Intern
Choice1Graphics
01.2024 - 06.2024
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School Diploma -
Bartlett High School
Webster, MA06.2024
Skills
- Call Management
- Product Promotion
- Complaint resolution
- Product Knowledge
- Customer Service
- Microsoft Outlook
Accomplishments
- Student of the month for business
- Student of the month for arts
- Student Representative for School district
- Member of National Honor Society
- DECA president
- Theater vice president
Certification
- OSHA-10 Certified
- EVERFI Financial Literacy
- TIPS on Premise Alcohol Server Training
Languages
Urdu
Native or Bilingual
Hindi
Limited Working
English
Full Professional
Timeline
Intern
Choice1Graphics
01.2024 - 06.2024
Customer Service Representative
Price Chopper
07.2021 - Current
High School Diploma -
Bartlett High School