Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Butt

Orlando,FL

Summary

Proven Manager with a track record of enhancing customer satisfaction and team performance at Apna Grill. Skilled in CRM and staff management, adept at resolving conflicts and driving business growth through strategic planning and process improvement. Excels in fostering teamwork and collaboration, ensuring high-quality service delivery. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

19
19
years of professional experience

Work History

Delivery Driver

Mezbaaan Taandoori
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated light trucks to deliver loads as far as 50 miles from home location.

Manager

Apna Grill
03.2019 - 04.2021
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

B.B.Q Tonight
11.2015 - 03.2021
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets 100 of times effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, on boarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Educare Colliegiate
02.2005 - 01.2015

Academic coaching

  • Assist students in achieving better academic results by offering extra assistance,making up for missed classes and targeting areas of weakness
  • When compared to self-study, students who attend coaching center frequently attain greater outcomes, and to support them in reaching that objective
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Economics

Karachi University

B.com

Karachi University

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Time Management
  • Staff Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Negotiation
  • Marketing
  • Attention to Detail

Timeline

Delivery Driver

Mezbaaan Taandoori
01.2024 - Current

Manager

Apna Grill
03.2019 - 04.2021

Manager

B.B.Q Tonight
11.2015 - 03.2021

Manager

Educare Colliegiate
02.2005 - 01.2015

Economics

Karachi University

B.com

Karachi University
Muhammad Butt