Muhammad Enayet Ullah
Doha,Qatar
Summary
Dynamic professional with a proven track record in client engagement and process coordination, notably at Commercial Bank of Qatar. Excelled in CRM software proficiency and team oversight, enhancing customer satisfaction and operational efficiency. Skilled in analytical problem-solving and negotiation, achieving significant improvements in client services and banking operations support.
Overview
18
18
years of professional experience
Work History
Associate (Client Engagement Team)
Commercial Bank of Qatar
Doha
12.2023 - Current
- Handle inbound and outbound calls, assisting customers with inquiries, complaints, and service requests.
- Provide accurate information about banking products, services, and policies.
- Resolve customer issues efficiently, ensuring high levels of satisfaction.
- Process account-related requests, such as transactions, complaints, and card activations.
- Adhere to company policies and regulatory guidelines while handling customer interactions.
- Escalate unresolved issues to the appropriate departments for further resolution.
- Maintain detailed records of customer interactions in the system.
- Promote banking products and services to meet sales targets.
Process Coordinator
Mowasalat Project
Doha
06.2022 - 12.2022
- Proactively contribute to process improvement efforts.
- Perform other duties assigned by the Mowasalat principals and policy.
- Providing all PPE to all the employees ensures asafety and health (ESH) plan.
- Ensuring that purchases of supplies and equipment are performed promptly.
- Led daily briefings for custodial and maintenance staff, outlining work expectations.
- Developed and maintained detailed Excel reports to track operational performance.
- Coordinated with subcontractors to ensure timely completion of tasks, and adherence to policies.
- Conducted health and safety training, ensuring compliance with safety standards.
- Managed the onboarding process for new staff, and ensured effective coordination with supervisors.
- Supervised a team of 430 employees, optimizing productivity, and ensuring smooth operations.
Process Coordinator
Vectrus U.S Military Base
Doha
01.2022 - 06.2022
- Briefing the custodial, desk clerk, and general maintenance personnel on the workload verbally at the beginning of each day.
- Proactively contribute to process improvement efforts.
- Maintaining a monthly and weekly housing audit checklist on CTIP non-conformance inspections.
- Preparing the CAS file on the interview date includes BID sheets and enclosure forms.
- Managing attendance for subcontractors and primary contractors.
- Perform other duties assigned by the Vectrus principals and policy.
- Coordination with soldiers on duties, tasks, and responsibilities.
Customer Service Specialist and Help Desk Specialist
Vodafone
Doha
07.2017 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Customer Service Executive and IT Support
Star Link Ooredoo
Doha
04.2012 - 09.2016
IT Support (Hardware and Networking) and Customer Support
Zahra Qatar Trading and Contracting Company
Doha
01.2007 - 12.2011
Education
Advance Diploma - Hardware Networking and Server Configuration
Family Computer Centre
01.2010
HSC -
Bangladesh M.H.M. High School and College
01.2006
SSC -
Bangladesh M.H.M. High School and College
01.2004
Skills
- Data Entry and CRM Management
- IT Support and Troubleshooting
- Process Coordination and Team Management
- Customer Service Excellence
- Technical Support and Hardware/Software Installation
- Health and Safety Compliance
- Social Media Customer Support
- Strong time management and organizational skills
- Clientele interactions
- Problem-solving aptitude
- Multitasking Capability
- Business ethics
- Complaint resolution
- Data management
Personal Information
- Date of Birth: 02/06/88
- Gender: Male
- Nationality: Bangladesh
- Driving License: Qatar Driving License
- Marital Status: Single
Languages
Bengali
First Language
English
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Associate (Client Engagement Team)
Commercial Bank of Qatar
12.2023 - Current
Process Coordinator
Mowasalat Project
06.2022 - 12.2022
Process Coordinator
Vectrus U.S Military Base
01.2022 - 06.2022
Customer Service Specialist and Help Desk Specialist
Vodafone
07.2017 - 10.2021
Customer Service Executive and IT Support
Star Link Ooredoo
04.2012 - 09.2016
IT Support (Hardware and Networking) and Customer Support
Zahra Qatar Trading and Contracting Company
01.2007 - 12.2011
Advance Diploma - Hardware Networking and Server Configuration
Family Computer Centre
HSC -
Bangladesh M.H.M. High School and College
SSC -
Bangladesh M.H.M. High School and College
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