Muhammad Farooqui
Houston,TX
Judge a man by his questions rather than his answers.
Voltaire
Summary
I have 14 years of experience in retail sales and management and in Restuarant. My previous company in the united states use to own 75 T-Mobile Metropcs Franchise locations and 25 Multiple chains Restuarant (Hybrid Remote) in Texas, Chicago, Florida, and New Orleans. I use to Manage 40 Tmobile Retail Franchises front and 25 Restaurants in the USA. My Expertise can generate more leads and profitability. I am a hard-working individual with a positive attitude. "Everything is possible if your attitude is positive and willing to learn every day." Willing to relocate: Anywhere
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Deputy Area Manager
HGI WIRELRSS INC
Houston, TX
01.2015 - Current
- Managed 40+ Retail Tmobile Indirect Channel stores
- Making P&L reports on monthly basis
- Reporting VPs and Director on Sales and Maket KPIs
- Getting proper licenses to operate businesses
- Managing and training LOW-performance Managers and team leads
- Making Inventory Control list
- Managing Supply and demand
- Approving schedule hours for employees
- Generating Leads through direct advertising firms
- Doing indoor Events.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
Area Manager
HGI GROUP OF COMPANIES Metropcs Franchise
Houston, TX
08.2008 - 03.2023
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Supervised 52 employees, ensuring optimal productivity.
- Aligned procedures and protocols with changing business demands.
- Implemented new processes and procedures tactfully and passionately.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Boosted team morale and overall revenue by creating sales contests.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Managed $4M operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Increased sales by 25% through initiation of charity sales program.
Franchise, Area Manager
08.2008 - 03.2022
- Managing over 25 Multiple, Restaurants in the City of Houston Texas, Chicago IL , Orlanda
- Florida, New Orleans LA, As a, My duties were as follows but not limited to
- Make sure all temperatures on food, freezers, draws, etc are at the correct temperatures
- Run daily bank deposits after the end of the day is complete, as well as count the safe twice a day to ensure its accuracy
- Excellent cash handling skills and superb customer service skills while maintaining my professionalism
- I hold everyone responsible for their actions and am not afraid to hand out write-ups as a disciplinary action
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Created fun team-building activities to engage staff in up-selling to meet revenue targets
- Prepared for and executed new menu implementations
- Oversaw employees to maintain adequate staffing and minimize overtime
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Conducted timely performance evaluations for all front-of-house staff.
Operational Manager
Cricket Wireless
Houston, TX
06.2008 - 12.2015
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective compter skills
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Evaluated financial statements and financial reports to monitor general performance to devise solutions for improvement and cost reduction
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals
- Leverage expertise to devise and actualize corporate communication plans
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections
- Hired and mentored core start-up team, working to outline initial company policies and procedures
- Identified and solved complex strategy problems to drive organizational goals
- Monitored progress by establishing plans, budgets and measuring results
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
- Identified client business and operational needs and introduced services to provide solutions
- Oversaw company merger to drive seamless transition and integration of operations
- Generated reports detailing project information and predictions.
Restaurant Area Manager
HGI INVESTMENT GROUP OF COMPANIES
, Texas
Education
Associate of Science - Information Technology
09.2015
High school diploma or GED -
Skills
- BENEFITS (Less than 1 year)
- Benefits administration (Less than 1 year)
- BUYING/PROCUREMENT (Less than 1 year)
- Operations (10 years)
- Training (8 years)
- Microsoft Word
- Excel
- Operations
- MS Office Proficient in Microsoft Procedures implementation Cross-functional team management
- Character development Supervision and training Financial analysis Customer retention Consultation
- And advisory Cost analysis and savings Operations monitoring Compensation/benefits administration
- Policy implementation Policy/program development Growth planning Purchasing and planning
- Employee supervision Financial administration Progress reporting Profit and loss accountability
- Spreadsheet development Employee development Microsoft Schedule management Equipment
- Repair Performance improvements Activities Planning Recruiting and Hiring POS systems operations
- Proficient in Microsoft Presentation design Staff presentations Profile and revenue-generating
- Strategies
- Maintenance
- Communication skills
- Leadership
- Microsoft Office
- Organizational skills
- Customer service
- Administrative experience
- Driving
- Restaurant Management (10 years)
- Sales
- Internal Audits
- Project Management
- Team Management
- Employee Orientation
- Management
- Account Reconciliation
- Retail Management
- Succession Planning
- Conflict management
- Store management
- Restaurant experience
- Program Management
- Process Improvement
- Microsoft Project
- Computer Networking
- Human Resources
- Forecasting
- Budgeting
- Financial Report Writing
- Merchandising
- Languages
- Sales Orientation
- Workforce Development
- Strategic Planning
- Organizational Analysis
- Staff Supervision
- Recruiting and Hiring
- Conflict Management
- Information Analysis
- Operations Oversight
- Human Resource Management
- Operations Improvements
- Action Plans
- Vendor Management
- Client Relationship Building
- Sales Forecasts
- Budget Management
- Performance Oversight
- Proposal Development
- Goal Setting and Performance Metrics
- Staff recruiting
- Business Development
- Marketing campaigns
- Leadership skills
- Strategic planning
- Staff Management
- Business administration
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Area Manager - HGI WIRELRSS INC
01.2015 - Current
Area Manager - HGI GROUP OF COMPANIES Metropcs Franchise
08.2008 - 03.2023
Franchise, Area Manager -
08.2008 - 03.2022
Operational Manager - Cricket Wireless
06.2008 - 12.2015
Restaurant Area Manager - HGI INVESTMENT GROUP OF COMPANIES
Westwood College - Associate of Science, Information Technology
- High school diploma or GED,