Muhammad Fawzy
Excutive Manager
Doha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Excutive Manager
Qelevator
Doha, Qatar
02.2021 - Current
- Optimized supply chain operations through rigorous analysis of inventory levels, production schedules, and shipping logistics for enhanced cost control
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies
VIP Representative
Visa
Doha, Qatar
09.2022 - 12.2022
- Assisted with luggage handling, valet services and concierge services during Fifa World Cup Qatar 2022
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated and coordinated transportation services for guests.
Sales Manager
Qelevator
Doha , Qatar
5 2019 - 1 2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Consultant
Metco Qatar
05.2018 - 05.2019
- Created detailed sales presentations to communicate product features and market data.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maximized customer retention by resolving issues quickly.
Sales Engineer
Qelevator
Doha, Qatar
01.2013 - 04.2018
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Analyzed market trends, competitor performance and product strengths.
- Supported market research, metrics and requirements development and risk management.
Sales Coordinator
Emirates Tours
09.2012 - 12.2012
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Technical Support Agent
TE Data
05.2012 - 09.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Customer Service Specialist
Vodafone Egypt
07.2011 - 05.2012
- Educated customers on company systems, form completion and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Salesman
ABC Egypt
05.2009 - 12.2010
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Arts - Hebrew
08.2006 - 06.2011
Skills
Sales expertise
Project Management
Staff training/development
Effective leader
Performance improvement
Order management
Languages
Arabic
Bilingual or Proficient (C2)
English
Excellent
Hebrew
Very Good
Timeline
VIP Representative - Visa
09.2022 - 12.2022
Excutive Manager - Qelevator
02.2021 - Current
Sales Consultant - Metco Qatar
05.2018 - 05.2019
Sales Engineer - Qelevator
01.2013 - 04.2018
Sales Coordinator - Emirates Tours
09.2012 - 12.2012
Technical Support Agent - TE Data
05.2012 - 09.2012
Customer Service Specialist - Vodafone Egypt
07.2011 - 05.2012
Salesman - ABC Egypt
05.2009 - 12.2010
Faculty of Arts ,Ain Shams University - Bachelor of Arts, Hebrew
08.2006 - 06.2011
Sales Manager - Qelevator
5 2019 - 1 2021