Muhammad Hatim
Tallahassee,FL
Summary
Dynamic leader with a proven track record at Chevron, adept in enhancing operational efficiency and customer satisfaction. Skilled in store operations and employee training, I significantly improved performance through strategic inventory management and safety protocols. Excelled in fostering team productivity and implementing merchandising strategies, driving substantial revenue growth.
Overview
9
9
years of professional experience
Work History
Gas Station Manager
Chevron
1837 Capital Circle SE Tallahasee, FL 32301
05.2017 - 11.2022
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Reduced operational costs through effective inventory management and streamlined processes.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
Restaurant Front of House Manager/Operations Manager
Hoagie Express
Tallahassee, FL
01.2018 - 12.2019
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
Gas Station Employee
Pan Food Stores
Tallahassee, FL
06.2014 - 04.2017
- Managed emergency situations calmly and effectively, adhering to safety protocols in order to ensure minimal disruption or risk to customers and staff alike.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
- Collaborated with team members to improve overall productivity and efficiency within the gas station.
- Monitored security cameras regularly during shifts, swiftly addressing any suspicious activity or potential safety concerns.
Salesman
Cutco
Tallahassee, FL
08.2013 - 11.2014
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Education
GED -
Ace Adult Ed
Tallahassee06-2013
Skills
- Store operations
- Employee Training
- Merchandising Strategies
- Budget Planning
Timeline
Restaurant Front of House Manager/Operations Manager
Hoagie Express
01.2018 - 12.2019
Gas Station Manager
Chevron
05.2017 - 11.2022
Gas Station Employee
Pan Food Stores
06.2014 - 04.2017
Salesman
Cutco
08.2013 - 11.2014
GED -
Ace Adult Ed