Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Isa

Albany,NY

Summary

Results-driven IT and cybersecurity professional with a strong foundation in technical support, hardware troubleshooting, and customer-centric solutions. Currently pursuing a degree in cybersecurity, bringing a deep understanding of network security, data protection, and emerging threats. Experienced in diagnosing and resolving complex technical issues, guiding customers through product selection, and delivering tailored IT solutions. Adept at explaining technical concepts to non-technical audiences and staying updated on cutting-edge technology trends. Skilled in hardware repairs, network troubleshooting, and providing seamless support for home and business users, with a focus on secure and reliable systems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SALES AGENT

Charter Communications
04.2024 - Current
  • Advised customers on selection of advanced internet and telecommunications solutions tailored to their specific technical and service needs.
  • Diagnosed and resolved technical issues related to internet connectivity, Wi-Fi performance, and network security, ensuring optimal system functionality.
  • Delivered technical support and guidance to customers, employing troubleshooting techniques to resolve service disruptions and improve network reliability.

PRODUCT SPECIALIST/ GEEK SQUAD

Best Buy
08.2023 - 02.2024
  • Skilled in diagnosing and resolving hardware issues, including troubleshooting and repairing computers, peripherals, and other electronic devices.
  • Proficient in explaining complex technical specifications, demonstrating product functionality, and staying current with emerging tech trends and innovations.
  • Dedicated to delivering outstanding customer service by addressing technical inquiries, facilitating smooth transactions, and fostering long-term customer relationships.

RETAIL STORE ASSOCIATE

CVS Pharmacy
01.2021 - 01.2022
  • Provided exceptional customer service by anticipating and meeting customer needs, demonstrating compassion and care in all interactions while proactively identifying and resolving potential service issues

Education

Bachelor of Science - Cybersecurity, Minor in Sociology

SUNY University At Albany
Albany, NY
05.2025

Skills

  • Python
  • Microsoft Office
  • SQL
  • Understanding of Computer Networks and Systems
  • Linux/ Mac/ Windows OS
  • Intrusion Detection Systems (IDS)
  • Systems and software expertise
  • Microsoft Office Software

Certification

  • Comptia ITF / Comptia A+
  • Google Cybersecurity Professional (In Progress)
  • Comptia Security+ (In Progress)

Timeline

SALES AGENT

Charter Communications
04.2024 - Current

PRODUCT SPECIALIST/ GEEK SQUAD

Best Buy
08.2023 - 02.2024

RETAIL STORE ASSOCIATE

CVS Pharmacy
01.2021 - 01.2022

Bachelor of Science - Cybersecurity, Minor in Sociology

SUNY University At Albany

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Muhammad Isa