Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Ismail

Lilburn,GA

Summary

Dynamic Mobile Phone Technician with a proven track record at CPR Cell Phone Repair, excelling in device diagnostics and customer service. Adept at troubleshooting hardware issues and enhancing user satisfaction through effective communication and problem-solving. Committed to safety and quality, ensuring optimal performance in all repairs and installations.

Professional technician with strong skills in troubleshooting, repairing, and maintaining mobile devices. Known for reliability and adaptability in meeting changing needs. Effective in collaborating with team members to achieve results and ensure quality service. Skilled in diagnosing hardware and software issues, performing system updates, and providing excellent customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Mobile Phone Technician

CPR Cell Phone Repair
10.2022 - 04.2025
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Applied external accessories such as screen protectors, skins and more.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

HVAC Field Technician

Cool Teach Heating and Aircondioting
05.2018 - 09.2022
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.

Uber Driver

Uber
08.2017 - 03.2018
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.

Mobile Phone Technician

Mega Wireless
10.2015 - 06.2017
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
  • Provided advice to consumers on safety and reliability of third-party replacement parts.
  • Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
  • Assisted customers in understanding their devices'' features better; providing personalized guidance on usage and maintenance tips.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile phone issues.

Tailor Cutting Stitching Master

Zainab Garments
04.2005 - 05.2015
  • Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
  • Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
  • Created new garments based on established parameters or specific body measurements.
  • Collaborated with designers to create custom garments, ensuring a perfect fit for clients.
  • Met with clients to discuss design ideas, take precise measurements and determine satisfaction with finished pieces.

Education

Certification EPA -

Esco Institute
Atlanta, GA
01-2019

English Language Program - English Language

Pakitstan American Cultural Center
Karachi, Pakistan
01-1996

Associate of Arts -

Board of Intermediate,
Karachi, Pakistan
01-1991

High School Diploma -

APWA Boys Secondary School
Karachi , Pakistan
01-1987

Skills

  • Charging port repair
  • Screen repair
  • Camera repair
  • Water damage repair
  • Battery replacement
  • Device diagnostics
  • Hardware repair
  • Warranty services
  • Preventative maintenance
  • Accessory installation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Equipment installation and repair
  • Multitasking Abilities
  • Reliability
  • Troubleshooting skills
  • Organizational skills
  • Team collaboration
  • Electrical troubleshooting
  • Adaptability and flexibility
  • Safety awareness
  • Equipment replacement
  • Installing equipment
  • Safety practices
  • Troubleshooting systems
  • Problem diagnosis

Timeline

Mobile Phone Technician

CPR Cell Phone Repair
10.2022 - 04.2025

HVAC Field Technician

Cool Teach Heating and Aircondioting
05.2018 - 09.2022

Uber Driver

Uber
08.2017 - 03.2018

Mobile Phone Technician

Mega Wireless
10.2015 - 06.2017

Tailor Cutting Stitching Master

Zainab Garments
04.2005 - 05.2015

Certification EPA -

Esco Institute

English Language Program - English Language

Pakitstan American Cultural Center

Associate of Arts -

Board of Intermediate,

High School Diploma -

APWA Boys Secondary School

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