Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Languages
Hi, I’m

Muhammad Kamran

Live Oak,CA
Fall seven times; stand up eight.
Japanese proverb

Summary

As an IT support professional, my mission is to provide efficient and effective technical assistance to individuals and organizations in need. With over three years of experience in the field, I have developed a deep understanding of various hardware and software systems, as well as the ability to troubleshoot and resolve a wide range of technical issues.
In addition to my technical skills, I am also a skilled communicator,team player and customer service specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
As an IT support professional, I am dedicated to staying up to date with the latest industry trends and technologies. I am always looking for ways to improve my skills and knowledge, and I am committed to ongoing professional development.

Overview

10
years of professional experience
8
Certificate

Work History

Orchard Hospital

Information Systems Technician
11.2022 - Current

Job overview

  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Monitor servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Coached and trained end-users on functions, features and basic troubleshooting of software.
  • Provide on-call support for critical issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Remotely analyzed and diagnosed complex network and software faults for remote end-users, recommending and implementing corrective measures.
  • Installed and maintained firewall solution, working with security vendors to consistently apply best practices and software updates.
  • Analyzed network traffic and system logs to detect malicious activities.

Colusa Medical Center

IT Technician
03.2022 - 10.2022

Job overview

  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

EDD

Employment Program Representative
09.2020 - 02.2022

Job overview

  • Process Unemployment Insurance claims through investigating information provided by claimants and employers.
  • Conducted research, gathered information from multiple sources and presented results.
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Conducted interviews to clarify reports with employers and claimants.
  • Collaborated with team members and management to meet goals.

Sam's Club

Member Services Coordinator
08.2019 - 08.2020

Job overview

  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Implemented and developed customer service training processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Walgreens

Team Member
02.2018 - 08.2019

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

WEHOZ

IT Associate
04.2014 - 08.2017

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Documented support interactions for future reference.

AKHUWAT

Akhuwat Internship and Leadership Program
10.2014 - 02.2015

Job overview

  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Coordinated data conversion activities with internal and customer resources.
  • Delivered individualization by working with clients to gather business requirements.
  • Assisted customers with assessing and defining key business processes, policies and procedures.
  • Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.

Education

University of Education
Lahore, Pakistan

Bachelor of Science from Information Technology
03.2014

University Overview

  • Awarded equivalent to US bachelor degree in IT.

Board of Intermediate And Secondary Education
Multan,Pakistan

High School Diploma from Science Education
01.2009

Skills

  • Help Desk and ticket system support and Incident Response
  • Firewall (Windows Firewall, Fortinet FortiGate, Sonicwall)
  • Routing and Switching(Cisco, ManageEngine,Aruba CX
  • Virtualization( VMware, Hyper-V)
  • Microsoft 365 (M365)
  • Microsoft Active Directory and LDAP
  • Microsoft Windows Server Administration
  • Identity and Access Management
  • Documentation and Quality Control
  • Project Collaboration and Vendor management
  • Team Work and Adaptability
  • Inbound and Outbound Calling
  • Time Management

Accomplishments

  • Microsoft 365 specialization,(Coursera)
  • IBM Certified Customer Engagement Specialist Professional
  • CompTIA A+
  • Healthcare IT Support Specialization ( Johns Hopkins University Advanced Academic Programs )
  • Certificate in converting challenges into opportunities,(UC San Diego,CA)
  • AWS Fundamentals: Going Cloud-Native,(Coursera)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Information Systems Technician

Orchard Hospital
11.2022 - Current

IT Technician

Colusa Medical Center
03.2022 - 10.2022

Employment Program Representative

EDD
09.2020 - 02.2022

Member Services Coordinator

Sam's Club
08.2019 - 08.2020

Team Member

Walgreens
02.2018 - 08.2019

Akhuwat Internship and Leadership Program

AKHUWAT
10.2014 - 02.2015

IT Associate

WEHOZ
04.2014 - 08.2017

University of Education

Bachelor of Science from Information Technology

Board of Intermediate And Secondary Education

High School Diploma from Science Education

Languages

Urdu
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Arabic
Elementary
English
Full Professional

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Muhammad Kamran