Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Khan

Lincoln

Summary

Dynamic BDC Representative at BMW of Sudbury with proven expertise in CRM software and effective communication. Achieved sales goals through strategic follow-ups and problem-solving, enhancing client relationships and dealership revenue. Recognized for optimizing lead tracking and delivering exceptional customer service in high-pressure environments.

Offering strong interpersonal abilities and passion for customer service, ready to thrive in fast-paced environment. Brings solid foundation in communication and problem-solving, complemented by ability to quickly learn new systems. Ready to use and develop organizational and CRM skills in Sales Advisor role.

Overview

3
3
years of professional experience

Work History

BDC Representative

BMW OF SUDBURY
10.2024 - Current
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Identified and executed appropriate strategies for business success.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Set and achieved company defined sales goals. Providing clients with proposals and information, discovering rebates/incentives helping to close deals as efficiently as possible.

Sales Associate

JCPenney
10.2022 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Science -

Community College of Rhode Island
Warwick, RI
07-2028

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Follow-up calls
  • Problem-solving
  • Multitasking Abilities
  • Effective communication
  • Decision-making
  • Product knowledge

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Pashto
Native or Bilingual

Timeline

BDC Representative

BMW OF SUDBURY
10.2024 - Current

Sales Associate

JCPenney
10.2022 - 09.2024

Bachelor of Science -

Community College of Rhode Island

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