Muhammad Lakhani
Austin,TX
Summary
Motivated and dependable team player with a strong background in security operations and customer service. Experienced in handling access control, CCTV monitoring, and incident response while maintaining professionalism in high-pressure environments. Skilled in problem-solving, communication, and multitasking. Dedicated to ensuring safety, security, and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Security Officer | GSOC Operator
Allied Universal
Austin, TX
05.2024 - Current
- Assigned to ICU Medical as a Global Security Operations Center (GSOC) Operator
- Managed badge access, including activation and deactivation for personnel.
- Remotely unlocked/locked doors and gates for multiple global sites
- Monitored CCTV feeds, reviewed footage, and conducted playback investigations for suspicious activity
- Responded to Red Code alarms (e.g., forced open, held open, or left open doors), ensuring proper security protocols were followed
- Drafted and sent security alerts and incident reports to affected sites worldwide
- Interacted professionally with tenants, guests, vendors, and law enforcement personnel
- Enforced safety policies and company regulations to ensure a secure environment
- Documented security incidents with detailed reports for management and law enforcement
Customer Service Representative
Target
Irvine, CA
05.2022 - 04.2024
- Resolved customer inquiries and complaints efficiently and professionally
- Fostered strong customer relationships through effective communication
- Assisted customers with orders, returns, and exchanges with accuracy
- Trained and mentored new team members to ensure smooth onboarding
Cashier & Food Prep
Little Caesars Pizza
Sacramento, CA
12.2021 - 04.2024
- Processed payments, returns, and exchanges with accuracy
- Maintained cleanliness and organization of the checkout area
- Assisted with opening and closing duties, including cash handling and restocking
- Provided excellent customer service, ensuring a positive dining experience
Education
Diploma Earned -
Beckman High School
Irvine, CA06.2022
Skills
- Security Operations & Access Control
- CCTV Monitoring & Incident Reporting
- Emergency Response & Alarm Handling
- Customer Service & Conflict Resolution
- Time Management & Multitasking
- Computer Proficiency & Incident Documentation
- Problem-Solving & Communication
Timeline
Security Officer | GSOC Operator
Allied Universal
05.2024 - Current
Customer Service Representative
Target
05.2022 - 04.2024
Cashier & Food Prep
Little Caesars Pizza
12.2021 - 04.2024
Diploma Earned -
Beckman High School
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