Muhammad Mafis

Despite years of experience in a holding office and having an accounting license, I took on this temporary role to further develop myself and advance my career.

Key Skills & Strengths:

• Self-motivated with a strong sense of personal responsibility
• Effective working in fast-paced environments
• Capable of working independently and collaboratively within a team
• Proven ability to learn quickly and adapt to new situations

Customer & Transfer Coordination Specialist – Handled all incoming calls and client inquiries, ensuring timely and professional responses Coordinated internal transfers and scheduling, maintaining accurate records Assisted with financial documentation and office administration as needed Supported client relationship management, enhancing customer satisfaction

• Coordinated regional travel operations, optimizing itineraries to enhance customer satisfaction.
• Managed team communications, ensuring alignment on project timelines and deliverables.
• Implemented training programs for new staff, improving onboarding efficiency and consistency.
• Analyzed customer feedback data to identify trends, informing service improvements.