Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Muhammad Mustafa

Houston,USA

Summary

Dynamic Pharmacy Technician with extensive experience at H&M Pharmacy, excelling in prescription verification and insurance processes. Proven ability to resolve complex billing issues while delivering exceptional customer service. Strong organizational skills and creative problem-solving aptitude contributed to maximizing pharmacy profits and enhancing patient care. Committed to fostering collaborative relationships with healthcare professionals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

H&M Pharmacy
Houston, USA
09.2023 - 10.2024
  • Checked Eligibility, Test claimed Prescription to insure correct billing information And to determine which medication is covered by the current insurance.
  • I called the manufacturer to enroll patients in the copay program and contacted the manufacturer to enroll eligible patients in assistance programs.
  • Called insurance to verify correct billing information
  • Test claimed prescriptions to maximize profit and minimize loss for the pharmacy.
  • Processed and handled maintenance as well as oncology prescriptions.
  • Managed the filing of prescriptions, both electronically and manually.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals, such as nurses or physicians, regarding drug therapies or treatments for patients.
  • Assisted in training new employees on pharmacy procedures.
  • Collaborated with other healthcare professionals to ensure which medications are covered under thecurrent insurance plan
  • Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
  • Organized work areas so that everything was easily accessible when needed.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Pharmacy Technician Trainee

Kroger Pharmacy
Houston, USA
12.2022 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Completed insurance forms and billed insurance companies.
  • Managed opening and closing duties for pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Care Giver

Self-employed
Houston, USA
08.2018 - 04.2024
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Trained new caregivers in agency policies and proper methods to meet clients' needs.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.

Substitute Teacher

Pasadena ISD
Houston, USA
12.2021 - 04.2023
  • Kept 15-30 students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Uphold classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Developed rules and set goals to maintain order in classroom.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Assistant Manager

Lawndale Phone Repair
Houston, USA
07.2019 - 11.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Specialized in repairing smart phones and frequently worked on other manufacturer models.
  • Installed new operating systems in smart phones and computer devices.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Restaurant General Manager

Salateen Restaurant
Houston, USA
03.2016 - 01.2017
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Led and directed team members on effective methods, operations, and procedures.

Education

Associates in Natural Science - Natural Sciences

San Jacinto
Hobson, TX
01.2017

Skills

  • Medication storage and labeling
  • Medication packaging
  • Prescription verification
  • Insurance verification
  • Co-pay assistance
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Verbal and written communication
  • Creative problem solving
  • Organizational abilities
  • Problem-solving aptitude

Certification

  • Registered Pharmacy Technician Trainee, 09/10/22, 09/30/24
  • Certified Pharmacy Technician, 09/10/22, 09/30/26

Languages

  • Urdu
  • Hindi
  • Punjabi
  • English

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual

Timeline

Certified Pharmacy Technician

H&M Pharmacy
09.2023 - 10.2024

Pharmacy Technician Trainee

Kroger Pharmacy
12.2022 - 05.2024

Substitute Teacher

Pasadena ISD
12.2021 - 04.2023

Assistant Manager

Lawndale Phone Repair
07.2019 - 11.2021

Care Giver

Self-employed
08.2018 - 04.2024

Restaurant General Manager

Salateen Restaurant
03.2016 - 01.2017

Associates in Natural Science - Natural Sciences

San Jacinto

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