Muhammad Penn
Inkster
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Clean Earth Environmental (Robert Half)
Detroit
05.2024 - 05.2025
- Managed transportation schedules to ensure timely deliveries for clients.
- Coordinated communication between drivers, dispatchers, and clients.
- Maintained accurate records of shipments and transportation logs.
- Collaborated with team members to resolve logistical issues quickly.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
- Managed office supplies inventory and organized procurement processes efficiently.
- Supported onboarding processes by preparing materials and conducting orientation sessions.
Senior Outreach Director
Oak Street Health
Inkster
04.2021 - 01.2024
- Responsible for managing and developing a team of quota-carrying Account Executives.
- Provide guidance to direct reports in sales strategy, pipeline management, opportunity management, and career planning/development.
- Recruit, retain, and develop high-performing sales teams with strong sales goals.
- Provide training and mentorship for business account and prospect engagement, including regular ride-alongs with Account Executives.
- Encourage a strong connection between the clinical and outreach staff at the clinic.
- Responsible for developing the long-term vision and strategy for the team, while also overseeing the day-to-day sales operations.
- Demonstrate accountability by achieving the patient acquisition targets and fostering a culture of responsibility within teams.
- Serve as a representative in the local community by fostering connections with healthcare providers, social/community organizations, and marketing partners.
- Remain compliant with Oak Street Health standards by staying updated on all compliance regulations and guiding teams to do the same.
- Discover the most effective strategies for engaging with potential clients and corporate accounts.
Partner/Market Sales Director
Motor City Tax Pro
Oak Park
10.2017 - 03.2021
- Led the team professionally to cultivate a cooperative work environment and drove sales growth.
- Provided exceptional upscale customer service in person and over the phone.
- Ensured that the retail location not only met its monthly sales goals but also surpassed them.
- Responsible for managing administrative tasks, which encompass, but were not restricted to scheduling, inventory management, and reporting.
- Capable of proficiently promoting the brand, products, and services provided.
- Efficient in upselling clients with the most suitable products based on the services provided.
- During weekly meetings, directed by myself, staff were provided with essential information such as sales goals and current sales numbers to support their roles.
- Received top sales accolades for more than 10 + quarters.
- Connected with nearby businesses to boost sales and cultivate partnerships within the community.
- Kept track of the performance of different locations to ensure that sales are maximized to their full potential.
- Skillfully blended coaching and mentoring with the implementation of discipline, while also offering constructive feedback to staff when the situation demanded.
- Responsible for continuous recruitment, training, and development of staff.
Supervisor-Medical Credentialer Specialist
Huff Master
Troy
06.2015 - 09.2017
- Managed a team of 25 + employees.
- Ensured that medical staff members maintained current credentials and licenses to work legally in their field or specialty.
- Developed Provider Credentialing and privileging process for multiple provider groups.
- Assisted physicians with hospital applications, background checks, and the hiring process for new hires.
- Credential and Re-Credential Physicians at various hospitals, Nursing Homes, Assisted Living, and Provider Practices by completing applications and submitting them to Hospitals MSOs and Administrators.
- Streamlined provider enrollment process, which reduced enrollment time by 30%, allowing providers to bill and provide services more quickly.
- Managed the transition from outside credentialing vendors to in-house credentialing services.
Supervisor-Sales Department
AT&T
Rochester
11.2013 - 05.2015
- Led a team of 35+ sales associates to achieve a 25% year-over-year increase in sales revenue by developing strategic business partnerships.
- Received top sales accolades for more than 10 + quarters.
- Assisted escalated customers with the purchase of company products and services, features, accessories, and bill payments.
- Took on the responsibility of handling increased inbound calls and supported sales representatives during difficult situations.
- Trained new hires and existing team members on product knowledge and company policies.
- Enhanced customer service procedures, which resulted in a 50% reduction in response times and improved customer retention.
Senior Director II
Belfor International
Troy
02.2010 - 10.2013
- Successfully led and cultivated a team of 4-6 quota-carrying Outreach Executives.
- Effectively delegated tasks and responsibilities to team members, closely monitored and evaluated their performance and work quality.
- Provided coaching to my direct reports in sales strategy, pipeline management, opportunity management, and career planning and development.
- Worked with local community organizations to assist individuals in need of home repairs following weather-related disasters.
- Identified and addressed any gaps or challenges that the team members faced, and provided them with the necessary resources, training, or assistance.
- Tracked organization referrals through Salesforce.
- Ensure enrollment goals were met and facilitated the sharing of best outreach practices among staff.
Education
Quick Books - Bookkeeping Certification
Remote06.2022
Medical Assistant -
Everest Institute
Detroit, MI05.2009
Skills
- Public Relations
- Data and Analytics
- Knowledge of Marketing and Promotions
- Expert Critical Thinking
- Tax Preparer Expert
- Account Management
- Customer and client relations
- Compliance and Auditing
- Microsoft Office
- Salesforce
- Expert in Online Advertising
- Campaign Management
- Training and Development Expert
- Transportation management
- Office supply management
- Data entry
- Time management
- Document preparation
Timeline
Administrative Assistant
Clean Earth Environmental (Robert Half)
05.2024 - 05.2025
Senior Outreach Director
Oak Street Health
04.2021 - 01.2024
Partner/Market Sales Director
Motor City Tax Pro
10.2017 - 03.2021
Supervisor-Medical Credentialer Specialist
Huff Master
06.2015 - 09.2017
Supervisor-Sales Department
AT&T
11.2013 - 05.2015
Senior Director II
Belfor International
02.2010 - 10.2013
Quick Books - Bookkeeping Certification
Medical Assistant -
Everest Institute
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