Laila Pervaiz
Sugar Land,TX
Summary
- Worked with corporate in analyzing and developing strategy for company growth
- Proficient in Microsoft Office (Excel, Word, Powerpoint, Access)
- Held Management position overseeing company development and aided in decision making
- Increased operation productivity by restructuring budgeting and creating workflow guidelines
- Successful in building business models and implementing accordingly Accomplishments
- Christian Dior Marketing Event - Directing of promotional event in anticipation of potential customers - Setting up event and managing employees in given task and roles for the success of the event - Raised $20,000 and met goal
- Increased revenue by average 15% with S&S Star Corporation - Introduced a more systematic metric system in creating faster delivery to customers - Use various marketing techniques to drive sales - Promoted professional business environment to help build better relationship with customer Projects
- Dior Marketing Event - Hosted marketing event with goal of increasing sales on a new product launch - Worked with various retail store management to set up events - Worked with local areas to spot target marketing based off customer’s preferences
Overview
11
11
years of professional experience
Work History
Customer Care Representative, Operational Analyst
Williams, , Inc, S&S Star Corporation
12.2021 - 12.2023
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if item is out of stock and place orders for customer
- Successfully negotiate and appease customers using variety of methods established by company guidelines
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Account Executive Officer
Lucky Corpration
12.2018 - 11.2021
- Effectively reporting business operations metrics
- Monitoring and recording day to day operational efficiency
- Analyzing and advising on working capital for operations to utilize resources, inventory, overhead and human capital
- Using excel to create trend models and high moving products to ensure movement of products in demand
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Fragrance Account Executive
Christian Dior
01.2016 - 12.2018
- Coordinated with retail store management in planning product launches
- Implemented business strategies to help reach retail sale goals
- Managed and directed employees for proper practice of corporate merchandising
- Overseeing of brand development at retail stores
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
Import and Export Coordinator
STYLETEX, INC
05.2013 - 06.2015
- Advising clients on financial options
- Successful preparation of invoice and billing documents
- Data entry of shipping products using cost, expenses, defected, and categorical data to in excel for accounting and budgeting
- Creating cash flow table, models and graph in excel for reporting purposes of shipments and aiding in key decision-making strategies
- Analyzed shipping reports to identify opportunities for cost savings.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Entered shipping information into computer system and estimated freight and postal rates.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Education
Some College (No Degree) - Criminal Justice
Houston Community College
Houston, TXSkills
- Call center experience
- Relationship building
- Verbal and written communication
- Brand representation
- Data entry
- Documentation and reporting
- Database research
- Project management
- Contract negotiation expertise
- Order processing
- Appointment scheduling
- Task prioritization
- Quality assurance
- Payment processing
- Product education
- Inbound customer service
- Email communication
- Security verification
Timeline
Customer Care Representative, Operational Analyst
Williams, , Inc, S&S Star Corporation
12.2021 - 12.2023
Account Executive Officer
Lucky Corpration
12.2018 - 11.2021
Fragrance Account Executive
Christian Dior
01.2016 - 12.2018
Import and Export Coordinator
STYLETEX, INC
05.2013 - 06.2015
Some College (No Degree) - Criminal Justice
Houston Community College
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