Muhammad Rahman
Jamaica,NY
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Walgreens
Forest Hills, NY
10.2023 - Current
- Supervised and managed a team of 6 employees during shifts.
- Provided leadership and guidance to ensure operational efficiency and customer satisfaction.
- Ensured high standards of customer service by resolving issues and addressing customer complaints effectively.
- Implemented strategies to enhance customer experience and satisfaction.
- Oversaw daily store operations, including opening and closing procedures, cash management, and security protocols.
Tax Preparer
Rahman Tax Service
New York, NY
01.2020 - 04.2022
- Prepared forms such as 1040, 1065 and schedule k-1s for 100+ clients and local business owners
- Used all appropriate adjustments, deductions, and credits to keep client taxes to a minimum following guidelines given by the IRS
- Prepared debits, credits and totaled accounts on computer spreadsheets and databases using specialized accounting software
- Audited all tax forms for completeness and accuracy
Accounting Clerk- Clerical/Accounting
V.A Heinz Associates
New York, NY
12.2020 - 03.2022
- Scheduled appointments and meetings for agents with clients, facilitating smooth communication and workflow.
- Provided general information and support for clients over the phone, email and walk-ins
- Created and sent invoices/memos to clients and banks regarding their respective insurance
- Maintained and updated client information in the agency's database, ensuring data accuracy and confidentiality.
Education
Bachelors of Science in Accountancy -
Queens College - City University of New York
Queens, NY05-2025
Skills
- Experienced in using computers for data entry, research, and communication
- Team management
- Multitasking
- Decision-making
- Verbal communication
- Financial Reporting
References
References available upon request.
Timeline
Shift Manager
Walgreens
10.2023 - Current
Accounting Clerk- Clerical/Accounting
V.A Heinz Associates
12.2020 - 03.2022
Tax Preparer
Rahman Tax Service
01.2020 - 04.2022
Bachelors of Science in Accountancy -
Queens College - City University of New York