Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Muhammad Shazier

Sacramento,CA

Summary

My objective is to seek a position where I can utilize my administrative skills and help others achieve self-sufficiency and thrive in the community. I am proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

I am an experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mission Service Technician

Goodwill Industries
Sacramento, CA
01.2020 - 01.2024
  • Responds to volunteer work experience inquiries and referrals via phone and email.
  • Provides relevant information to referral agencies (local, state, and federal) and prepares documents and forms.
  • Conducted intake of new volunteers, Work Experience (WEX), Community, Volunteers, Return-to-Work (RTW), Court, and Probation Volunteers.
  • Generated reports and analytics on outputs, outcomes, and impact of volunteer work.
  • Schedule orientations with management teams, and effectively communicate orientation appointments.
  • Made recommendations for training and provided support to all clients and staff to work effectively.
  • Reports and escalates critical incidents, requests for reasonable accommodations, grievances, and other pertinent information to the supervisor, including follow-ups for volunteer accountability.
  • Provided technical support to customers over the phone and in person.
  • Diagnosed problems and determined solutions for various customer issues.
  • Organized client meetings to provide project updates.
  • Evaluated the needs of departments and delegated tasks to optimize overall production.
  • Set specific goals for projects to measure progress and evaluate results.
  • Maintained positive working relationships with fellow staff and management.
  • Participated in ongoing training and compliance activities.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Computer IT- Computer Skills Instructor

01.2016 - 01.2017
  • Enhanced support system through Peer Mentorship
  • Participated in crafting and executing personalized training programs tailored to client capabilities and objectives.
  • I facilitated group sessions with clients to teach communication, problem-solving, decision-making, and social interaction skills.
  • I provided instruction on life skills, such as time management, budgeting, job interview preparation, resume writing, and computer literacy.
  • Tracked client progress using data collection methods
  • I maintained accurate records of client progress toward established goals.
  • Oversaw referral process to ensure access to appropriate external aid
  • Supervised volunteers assisting with program activities and provided feedback on performance.
  • Developed educational materials including handouts, worksheets, and activities. To support skill-building objectives.
  • Demonstrated patience while working with individuals who have disabilities or special needs.
  • Attended conferences related to best practices in instruction, training, andteaching.

Golden Gate Center Director

01.2013 - 01.2015
  • I ensured the center operated efficiently.
  • Conducted regular staff meetings to discuss department objectives and goals.
  • Coordinated with other departments to ensure efficient operations within the center.
  • Maintained a safe, secure, and healthy environment for all employees and visitors.
  • Oversaw recruitment, hiring, training, and supervision of staff members.
  • Established policies and procedures related to center operations.
  • Managed daily operations of the center, including scheduling, customer service, and safety protocols.
  • Resolved customer complaints effectively while maintaining quality standards.
  • Analyzed data regularly to identify trends that could improve the efficiency or effectiveness of services provided by the center.
  • Negotiated contracts with vendors providing goods and services needed by the organization.
  • Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Management-Creation of CDAC

01.2011 - 01.2013
  • I worked with senior management to create an organization (Civil Detainees Advisory Council - CDAC) designed to effectively manage several hundreds of clients' needs more effectively.
  • Collaborated with other providers to ensure continuity of care for clients.
  • Participated in weekly case conferences with other staff members to discuss best practices for CDAC service delivery.
  • Responded promptly and appropriately to emergencies involving clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Served as a liaison between clients and outside agencies providing additional resources or support.
  • Participated in weekly case conferences with other staff members to discuss best practices for CDAC service delivery.
  • Established relationships with local hospitals, law enforcement agencies, social service organizations, and courts related to CDAC services.

Management-President of the People's Committee

01.2009 - 01.2011
  • Oversaw the representation of groups, several hundreds of clients, to assist in having any identified concerns effectively addressed by senior supervisors.
  • Maintained effective communication channels with all staff, as well as clients involved in the organization's activities.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals and strategies regarding the People Committee.

Education

Graduate Certification - Corporate Ethics Governance

Allison/Costline
Fresno Online
02-2023

Graduate Certification - Warehouse Malmanagement/Inventory Specialist

Allison/costline
Coalinga, CA
02-2022

Graduate Certificate - Forklift Training

Silicon Valley Goodwill
Silicon Valley
06-2018

Graduate Certificate - Computer Skills Instructor

Coalinga State
Coalinga
02-2014

AS - Business Administration

Cost Line
01.2011

Graduate Certificate - Peer Mentoring Leadership (Management)

Coalinga State
Coalinga
01-2010

Some College (No Degree) - Religious Studies/online

Bhatividanta Institute
Ione CA

High School Graduate -

High Point Academy

Skills

  • Advanced MS Office Proficiency
  • Basic computer skills, but not limited to Outlook, and web browsing
  • Professional Written Communication
  • Ability to collaborate effectively
  • Type 40 WPM Data entry and input accurate complete and confidential records
  • Customer Service
  • Quality Assurance
  • Inventory Management
  • Self Motivation
  • Active Listening
  • CAD Software
  • Physical Strength
  • Administration
  • Knowledge of raw materials
  • Quality Control
  • Analytical Skills
  • Effective Troubleshooting Skills
  • Time Management
  • Structure building methods
  • Effective Communication
  • Problem-solving abilities
  • Precision measurement
  • Relationship Building
  • Interpersonal Skills
  • Team Collaboration
  • Quality Inspection
  • Reliability
  • Written Communication
  • Public safety and security
  • Team building
  • Production and processing
  • Multitasking
  • Adaptability
  • Material Handling
  • Goal Setting
  • Quality Control Analysis

Certification

  • HIPAA (Focus) 2024
  • Ethics 2023
  • Warehouse Management Inventory Cyber 2023/2024
  • Thinking About Your Thinking
  • Dealing With Difficult People
  • Maintaining a Cohesive Multigenerational Workforce

Affiliations

  • I have a passion for speaking, love debates. I am a avid reader. I also enjoy volunteering, giving back to the community

Timeline

Mission Service Technician

Goodwill Industries
01.2020 - 01.2024

Computer IT- Computer Skills Instructor

01.2016 - 01.2017

Golden Gate Center Director

01.2013 - 01.2015

Management-Creation of CDAC

01.2011 - 01.2013

Management-President of the People's Committee

01.2009 - 01.2011

Graduate Certification - Corporate Ethics Governance

Allison/Costline

Graduate Certification - Warehouse Malmanagement/Inventory Specialist

Allison/costline

Graduate Certificate - Forklift Training

Silicon Valley Goodwill

Graduate Certificate - Computer Skills Instructor

Coalinga State

AS - Business Administration

Cost Line

Graduate Certificate - Peer Mentoring Leadership (Management)

Coalinga State

Some College (No Degree) - Religious Studies/online

Bhatividanta Institute

High School Graduate -

High Point Academy

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Muhammad Shazier