Muhammad Siyam
701 Penitencia Street, Milpitas,USA
Summary
At Khan Mobile, I excelled in customer handling, significantly enhancing customer satisfaction through expert interpretation of requirements and proficient use of Microsoft and Google applications. My proactive development of training materials and adept cash management underscore my commitment to service excellence and operational efficiency, showcasing my blend of technical and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Handling
Khan Mobile
06.2020 - 11.2024
- Ensured compliance with all internal processes related to handling customer requests effectively
- Developed training materials for staff members on topics such as customer service techniques, record keeping methods, and best practices for handling sensitive information
- Performed cash handling duties, including making change for customers, balancing the register drawer at end of shift, and reconciling discrepancies between sales receipts and cash
- Introduce mobile devices to customer, let them decided which device they like and process their requests
- Use Microsoft applications to keep record of sales record
Education
Intermediate - Commerce
The Muslim Institute of Business and Science
Wah Cantt, Pakistan03.2020
High School Diploma -
Government High School
Fate Ullah, Pakistan03.2018
Skills
- Customer satisfaction focus
- Usage of Microsoft and Google applications
- Customer requirements interpretation
- Customer service oversight
Timeline
Customer Handling
Khan Mobile
06.2020 - 11.2024
Intermediate - Commerce
The Muslim Institute of Business and Science
High School Diploma -
Government High School
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