Muhammad Usama
Houston,TX
Summary
Dynamic management professional with extensive experience in customer service, dedicated to driving organizational success through effective leadership and strategic problem-solving. Committed to continuous personal and professional growth while embracing new challenges that foster innovation and enhance team performance. A proactive approach to building strong relationships and delivering exceptional service ensures a positive impact on clients and colleagues alike. Prepared to contribute valuable insights and expertise to support the goals of a forward-thinking organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nesting Manager (Supervisor)
IBEX Global
01.2025 - Current
- Implemented process improvements to enhance operational efficiency across multiple departments.
- Led cross-functional teams to develop and execute strategic initiatives aligned with organizational goals.
- Mentored junior staff, fostering skill development and improving team performance metrics.
- Analyzed operational workflows, identifying outliers and recommending effective solutions.
- Monitored trainee performance and provided real-time coaching and feedback
- Assisted with handling escalated customer issues during training periods
- Ensured trainees met quality, productivity, and compliance benchmarks
- Developed training programs aimed at enhancing employee competencies and knowledge retention.
- Managed and motivated 20 to 25 employees to be productive and engaged in work weekly.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Supervisor
Joe vs Smart Shop
06.2015 - 12.2017
- Led a diverse team in a dynamic grocery store environment, ensuring cleanliness, inventory management, and excellent customer service.
- Handled scheduling, trained staff, and efficiently managed the logistics of incoming and outgoing products.
- Oversaw store operations and maintained high standards for various departments including bakery and meat.
- Strengthened team morale through leadership by example and direct support.
Assistant Manager
99 Cents Only Store
07.2013 - 06.2015
- Progressively moved from cashier to assistant manager, exhibiting exceptional leadership and organizational skills.
- Responsible for opening and closing the store, managing inventory, scheduling staff, and implementing loss prevention strategies.
- Coordinated deliveries and ensured a smooth operational flow for optimal customer service.
- Fostered a positive work environment and maintained effective communication across all levels of staff.
- Trained and mentored new associates on customer service standards and operational protocols.
Supervisor/Manager
South Beach Auto Spa
01.2012 - 08.2014
- Managed daily operations of a car wash at a young age while demonstrating maturity and reliability.
- Led a team to ensure efficient service delivery while also participating in hands-on duties, thereby boosting team morale.
- Developed strong customer relationships by effectively communicating service offerings and upselling higher-end services.
- Managed cash handling and scheduling while maintaining high service standards.
Education
High School Diploma - Business
Klein Forest High School
06.2015
Skills
- Customer service
- Organizational skills
- Cashiering
- Communication skills
- Leadership
- Cash handling
- Driving
- Stocking
- Maintenance
- Administrative experience
- Bilingual
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Sales techniques
- Performance evaluations
- Clear communication
- Coaching and mentoring
Accomplishments
- Employee of the month, 2024-08-01, Selected as employee of the month for top-notch performance and achieving the highest level of customer service.
- Employee of the month, 2024-09-01, For the second time in a row, selected as the employee of the month for showcasing beyond exceptional customer service.
Certification
Forklift Operation License, 2015-09-01, Certified to operate forklifts and other heavy machinery.
Languages
English
Spanish
Urdu
Timeline
Nesting Manager (Supervisor)
IBEX Global
01.2025 - Current
Supervisor
Joe vs Smart Shop
06.2015 - 12.2017
Assistant Manager
99 Cents Only Store
07.2013 - 06.2015
Supervisor/Manager
South Beach Auto Spa
01.2012 - 08.2014
High School Diploma - Business
Klein Forest High School
Personal Information
Title: Experienced Supervisor and Manager
Interests
- Boxing
- American football