Muhammad Waheed
Sugar Land,TX
Summary
Dynamic Customer Service Associate skilled in problem resolution, effective communication, and team collaboration. Proven ability to enhance customer experiences and efficiently manage transaction processing.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Customer Service Associate
Walgreens
Chicago, Illinois
10.2024 - 11.2024
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Handled customer complaints and resolved issues effectively.
- Collaborated with team members to enhance customer service experience.
- Educated customers on loyalty programs and promotions.
- Restocked shelves and ensured products were available for purchase.
- Monitored inventory levels and reported discrepancies to management.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Retail Associate
Walmart
Chicago, Illinois
05.2024 - 11.2024
- Operated cash registers and processed transactions efficiently.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Restocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints with effective communication and problem-solving skills.
- Participated in inventory counts to ensure accurate stock levels.
- Followed safety protocols to maintain a secure shopping environment.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated cash register accurately and efficiently while processing payments from customers.
Education
BBA - Business Administration And Management
University of Houston
Houston, TX08-2028
Skills
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
- Transaction processing
- Inventory management
- POS system operation
- Regulatory compliance
- Sales closing
- Refunds and exchanges
- Point of sale systems
- Refunds processing
Languages
English
Full Professional
References
References available upon request.
Affiliations
Volunteer, Serve Sugar Land
Certification
Food Handler License
Accomplishments
Top Performer Award - Sales at At&T 2025
Timeline
Customer Service Associate
Walgreens
10.2024 - 11.2024
Retail Associate
Walmart
05.2024 - 11.2024
BBA - Business Administration And Management
University of Houston