Muhammad Waqar

Staten Island,NY

Summary

Aspiring IT Help Desk Representative with a strong background in customer service and team management. Currently training in Linux Administration, Networking, Troubleshooting, and Virtualization. Skilled in handling inquiries, providing support, and ensuring smooth operations. Passionate about continuous learning and applying technical skills to deliver innovative solutions. Eager to leverage troubleshooting and communication abilities to enhance customer satisfaction in the tech industry.

Overview

years of professional experience

Work History

Supervisor

New BM

STATEN ISLAND, NY

06.2022 - Current

Tracked employee performance to determine areas of strength and improvement
Monitored numerous employee activities and assigned tasks to cover demand
Executed daily opening and closing procedures to company standard
Facilitated clear and efficient communication between management and staff
Performed manual labor tasks to detailed instructions from supervisors

Customer Service

Round Pie Pizza Company

STATEN ISLAND, NY

07.2019 - 03.2022

Coordinated daily department workflow to maximize customer service team productivity
Accommodated diverse guest requests with smooth overall customer service management
Enhanced customer service and satisfaction with expert handling of escalated complaints
Handled customer inquiries, payments and service requests
Delivered excellent customer service by identifying customer needs and exceeding expectations

Education

Business marketing

College of Staten Island

Staten Island

Brooklyn Studio Secondary School

Brooklyn

Skills

Extensive Troubleshooting
Customer Service
Technical Proficiency
Networking
User Management
Filesystem Permission and Sharing

Linux Administration
Project Management
Time Management
Hardware Troubleshooting
Software Installation and Updates

Currently Training and Advancing in

Networking (DNS, DHCP, TCP/IP, Network Load Balancing, LAN/WAN)
Linux Administration (User Management, Service Configuration, File System Permission and Sharing)
Extensive Troubleshooting (from Linux Engineering)
Virtualization (VMware ESXi, Oracle VirtualBox, Microsoft Hyper-V)
Cloud (AWS, Google Cloud, Microsoft Azure)
Linux Engineering (Resource Management, System Load Utilization, Deep OS Learning)
DevOps (Ansible, Python and Bash scripting, Docker Containers, CI/CD)

Timeline