Detail-oriented and results-driven Medical Billing, RCM, Credentialing, and Licensing Specialist with over 7+ years of progressive experience in US healthcare revenue cycle management, from patient scheduling to AR follow-up, denial management, and credentialing for multi-state providers. Adept at optimizing operational workflows, improving revenue performance, and enhancing payer compliance. Proficient in medical billing platforms, payer systems, and regulatory requirements, with proven success in reducing denials and accelerating collections through detailed process management.
· Complete Revenue Cycle Management (RCM)
· Credentialing, Re-Credentialing & State Licensure
· CAQH Maintenance / PECOS / NPI Registration
· Insurance Verifications / Benefits Eligibility
· Prior Authorizations (Procedures & Medications)
· Charge Entry, Payment Posting, Rejections Handling
· AR Management / Denial Management / Appeals
· Patient Scheduling / Front Desk Coordination
· HIPAA Compliance / Healthcare Regulations
- Supervise complete end-to-end RCM operations, ensuring seamless workflows from patient scheduling, eligibility verification, prior authorizations, charge entry, payment posting, AR follow-up to denial resolution. - Lead Credentialing and Re-credentialing for providers across multiple US states, including state medical licenses, DEA registration, PECOS, CAQH, and NPI management. - Direct client relations across multiple specialties, providing expertise on payer guidelines, documentation requirements, and revenue improvement strategies. - Oversee eligibility and benefits verification processes, securing accurate coverage details for commercial and government payers. - Plan and implement quality assurance for all RCM processes to improve first-pass claim acceptance and reduce AR days. - Analyze AR trends, rejection patterns, and denial reasons to implement proactive solutions and optimize revenue. - Address complex payer escalations and provider issues related to claims processing, credentialing delays, or compliance concerns.
- Oversaw operations covering verification of benefits, authorizations, charge entry, rejections handling, AR follow-ups, and denial appeals. - Managed provider credentialing and multi-state licensing renewals, ensuring providers’ eligibility for billing across varied insurance panels. - Acted as liaison between healthcare providers and payers to resolve claim disputes and credentialing issues swiftly. - Conducted in-depth training for staff on the full RCM cycle, credentialing standards, and regulatory updates.
- Led a team managing front-to-end billing processes: patient scheduling, insurance verification, authorizations, charge posting, payment posting, AR recovery, and denial management. - Administered credentialing and CAQH maintenance, coordinated with payers for provider enrollment and re-enrollment. - Worked with payers (Medicare, Medicaid, Commercial) to reduce outstanding AR and enhance claims acceptance rates. - Provided hands-on support in complex accounts and payer negotiations.
- Managed comprehensive medical billing processes including charge entry, payment posting, AR follow-up, and appeals for denials and rejections. - Supported credentialing, CAQH updates, NPI registrations, and enrollment with multiple payers. - Handled insurance verification, prior authorization processes, and scheduling coordination with front office teams. - Maintained close relationships with providers to ensure operational transparency and regulatory compliance.
Staff management
Operations management
Process improvement
Strategic planning
EHR / Billing Software: Tebra, ECW, Office Ally, CareCloud, AdvancedMD, TherapyNotes, Centricity,
Microsoft Office: Excel, Word, PowerPoint, Zoom, Adobe,