Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MUHAMMAD AMIR FARID BAIG

MUHAMMAD AMIR FARID BAIG

Palmdale,CA

Summary

As an entrepreneur started the business from a very low investment and made it successful with devotion, determination and hard work. Efficient public relations expert with excellent management and leadership skills. Have successfully negotiated with vendors on sales and logistics terms and conditions in the best interest of the business. Increased the sales by 55% in the financial year 2017-18. Possess excellent communication, interpersonal, and time-management skills.

Overview

19
19
years of professional experience

Work History

CEO • Owner

AKA Sunglasses
01.2013 - Current
  • Managing as a sole proprietor A.K.A Sunglasses.
  • Sunglasses, a retail sunglasses kiosk/cart as a NYS Collection eyewear franchisee in a mall.
  • Planning, implementing, and monitoring daily business operations
  • Depositing cash, and check in bank and performing bookkeeping,
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Developed key operational initiatives to drive and maintain substantial business.
  • Established and maintained strong relationships with customers.
  • Maintained P&L.
  • Managed financial aspects of the business, including budgeting and tax preparation.
  • Mentored staff members on best practices in customer service and sales techniques.
  • Established a positive workplace culture.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity.
  • Attend trade shows and special events.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration.
  • Assessed damaged materials and notified to fix.
  • Handled problematic customers and clients.
  • Hiring and training of team members.
  • Tracked employee attendance and punctuality.
  • Monitored daily cash discrepancies & inventory shrinkage.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Guest Service Representative

Spring Hill Suites By Marriott
01.2009 - 01.2012
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Utilized property management software proficiently for efficient guest data management and reporting purposes.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Assistant Manager • Night Auditor/Front Desk

Comfort Inn
01.2005 - 01.2009
  • Duties include taking care of guest
  • Assist Front Desk and resolve customer related issues
  • Scheduling staff and answering phone.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
  • Assisted in staff training, ensuring consistent quality service to guests from all team members.
  • Supported revenue management initiatives by actively upselling room upgrades and additional services.
  • Managed reservation system, accurately inputting guest details and booking information for smooth operations.
  • Handled high call volumes, maintaining while providing accurate information to potential guests.
  • Implemented new procedures for improved front desk organization, increasing overall efficiency.
  • Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
  • Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
  • Participated in regular staff meetings to discuss departmental goals and challenges.
  • Organized group bookings efficiently by collaborating with sales teams.
  • Resolved conflicts calmly between employees or customers by employing effective communication skills.
  • Ensured adherence to hotel policies by monitoring employee compliance during shifts.
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Provided resources for training new employees and ongoing training for current staff.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Attended staff meetings and brought issues to attention of upper management.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

Diploma In Computer Science - Software

Petroman Institute
Karachi, Pakistan

PGP-DsbA - Data Science

University of Austin
Austin, TX
08.2022

Bachelor of Science - Math

Karachi University

A.A - Computer Science

Los Angeles City College

A.A - Business Management

Los Angeles City College

Skills

  • Problem-solving, negotiation, network building, and financial management skills
  • Effective business management and development skills
  • Team building and leadership skills
  • Proficient in strategic and tactical planning
  • Ability to plan investment strategies and capitalize on the current market trends
  • Adept at cost control and analysis, pricing structure, and opportunity identification
  • Excellent knowledge of digital marketing and website design trend
  • Languages
  • English
  • Urdu
  • Hindi
  • Spanish
  • Other
  • Hardware and Software specialist
  • Programming skills using Front end and Back end tools PHP/HTML/CSS
  • Expert in MS-office suite (Excel/Word/Power Point)
  • Business Administration
  • Verbal and Written Communication
  • Time Management
  • Multi-Line Telephone Systems
  • Team Collaboration
  • Staff Management
  • Customer Assistance
  • Expense Reporting
  • Word Processing
  • Sorting and Labeling
  • Mail Handling
  • Hospitality Service
  • Meeting Scheduling
  • Office Management
  • Guest Registration
  • Call Forwarding
  • Setting Reservations
  • Sensitive Information Handling
  • Administrative Skills
  • Bank Deposits
  • Front Desk Reservations
  • Telephone Etiquette
  • Listening Skills
  • Office Supplies Inventory Management
  • Confirming Transactions
  • Microsoft Office
  • Front Desk Operations
  • Researching Skills
  • Complex Problem-Solving
  • Scheduling Appointments
  • Technical Support
  • Office Supply Ordering
  • Meeting Minutes
  • Effective Planning
  • Statistical Analysis
  • Operational Requirements
  • Accounting and Billing Software
  • Preparing Memos
  • Reminder Calls
  • Visitor and Customer Relations
  • Maintain Security
  • Availability Record Keeping
  • Answer Telephone Calls
  • Maintaining Guest Records
  • Call Answering and Routing
  • Greet Visitors
  • Fee Collection
  • Telephone Reservations
  • Computer Proficiency
  • Greeting and Seating Clients

Languages

Urdu
Native or Bilingual
English
Full Professional

Timeline

CEO • Owner

AKA Sunglasses
01.2013 - Current

Guest Service Representative

Spring Hill Suites By Marriott
01.2009 - 01.2012

Assistant Manager • Night Auditor/Front Desk

Comfort Inn
01.2005 - 01.2009

Diploma In Computer Science - Software

Petroman Institute

PGP-DsbA - Data Science

University of Austin

Bachelor of Science - Math

Karachi University

A.A - Computer Science

Los Angeles City College

A.A - Business Management

Los Angeles City College

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MUHAMMAD AMIR FARID BAIG