Rabiah Anis
Anaheim,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize client satisfaction. Detail-oriented, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Chase Suites Hotel
02.2024 - Current
- Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
- Boosted sales revenue by identifying and pursuing new business opportunities.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Assisted in the creation of promotional materials for distribution at trade shows, industry events, and online platforms.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Front Desk Agent
Sonesta International Hotels Corporation
06.2022 - 03.2024
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated with vendors for repair and maintenance of hotel.
- Collected room deposits, fees and payments.
Human Resources Assistant Intern
Amazon
10.2021 - 08.2022
- Improved employee onboarding process by streamlining documentation and implementing orientation sessions.
- Assisted in the development of HR policies and procedures, ensuring compliance with relevant laws and regulations.
- Supported management in addressing employee concerns, fostering a positive work environment for all staff members.
- Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.
- Managed scheduling for temporary workers, optimizing coverage during peak periods while minimizing labor costs.
- Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
- Assisted in the implementation of wellness programs, contributing to a healthier and more engaged workforce.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Helped employees register for benefits programs using online portals.
Education
Criminal Justice
California State University - Fullerton
Fullerton, CA12.2024
Skills
- Guest relations
- Upselling
- Client Account Management
- Proficiency in Microsoft Suites
- Administrative Support
- Oral and written communications
- Conflict Management and Deescalation
- Training and mentoring
- HR policy implementation
- Customer Service
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Supervised team of 30+ staff members.
- Initiated and led community oriented projects
- Nor1 Upsell Champion July 2023-February 2024
Languages
Urdu
Native or Bilingual
Hindi
Limited Working
Timeline
Sales Coordinator
Chase Suites Hotel
02.2024 - Current
Front Desk Agent
Sonesta International Hotels Corporation
06.2022 - 03.2024
Human Resources Assistant Intern
Amazon
10.2021 - 08.2022
Criminal Justice
California State University - Fullerton
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