MUHAMMAD ARDY
Doha,QATAR
Summary
Guest Services professional with 12+ years of experience in hospitality, customer service, and front-office operations across 4 and 5 star hotels and financial service environments. Skilled in guest handling, concierge services, problem resolution, and high-volume cash management. Experienced working with international guests, multicultural teams, and fast-paced service environments.
Overview
2026
2026
years of professional experience
Work History
Treasury Assistant
Gulf Exchange Company
Doha
2024 - Current
- Manage company cash flow and account coordination to support branch operations.
- Ensure timely and accurate correspondence with branches to maintain service efficiency.
- Support branches in obtaining competitive rates, contributing to improved customer satisfaction.
Branch Manager
Gulf Exchange Company
Doha
01.2023 - 01.2024
- Led day-to-day branch operations ensuring service quality and compliance.
- Supervised staff performance and resolved escalated customer concerns.
Supervisor
Gulf Exchange Company
Doha
01.2018 - 01.2023
- Managed teller and customer service teams.
- Trained new staff on service standards and procedures.
Teller
Gulf Exchange Company
Doha
01.2017 - 01.2018
- Delivered customer service for transactions and inquiries.
- Performed accurate daily cash balancing.
Front Office / Concierge
Hilton Westbay
Doha
01.2015 - 01.2017
- Assisted with guest check-in and check out, inquiries and update current promotion.
- Arranged transportation, tours, and local recommendations.
Front Office / Receptionist
The Grove Suites
Jakarta
01.2014 - 01.2015
- Managed check-in/out, guest billing, handling complain and room assignments.
Front Office / Concierge
Hotel Santika Premier
Jakarta
01.2013 - 01.2014
- Assisted guests with information, transport, city tour and concierge needs.
Education
Diploma - Management Informatics
Universitas Gunadarma
Indonesia01.2013
High School Diploma -
SMAN 60 Jakarta
Indonesia01.2010
Skills
- Guest relations and customer experience
- Front office and concierge operations
- Check-in and check-out procedures
- Complaint handling and problem resolution
- Reservation support and booking assistance
- Transportation and tour arrangements
- Cash handling and reconciliation
- Team leadership and coordination
- Microsoft Office
Accomplishments
- Employee of the Month – Hilton Westbay, Doha (2016)
- Employee of the Month – Gulf Exchange (2019)
- Highest Transaction Achievement – Gulf Exchange (2020)
- Employee of the Year – Gulf Exchange (2022)
Timeline
Branch Manager
Gulf Exchange Company
01.2023 - 01.2024
Supervisor
Gulf Exchange Company
01.2018 - 01.2023
Teller
Gulf Exchange Company
01.2017 - 01.2018
Front Office / Concierge
Hilton Westbay
01.2015 - 01.2017
Front Office / Receptionist
The Grove Suites
01.2014 - 01.2015
Front Office / Concierge
Hotel Santika Premier
01.2013 - 01.2014
Treasury Assistant
Gulf Exchange Company
2024 - Current
Diploma - Management Informatics
Universitas Gunadarma
High School Diploma -
SMAN 60 Jakarta