MUHAMMAD BILAL MUSTAFA

• Liaise with vendors and other IT personnel for technical design, implementation, and problem resolution.
• Provide measurable contributions to the capabilities, security posture, and optimization of company technologies.
• Create, maintain, and troubleshoot Linux instances on multiple networks, in multiple architectures.
• Coordinate with other departments, such as Quality Engineering, Software Engineering and Product Management to ensure on-time delivery of a fully tested and compatible device that meets product requirements.
• Offer a diverse and dynamic environment where get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.
• Provide design guidance and support to business partners to enable optimal usage of the technology.
• Proactively measure all environments for adherence to enterprise standards and best practices and assist with remediation and optimization.
• Represent team as a subject matter expert at meetings.
• Troubleshoot issues with the product as reported from customers responsively.

· Provided excellent customer service in a high-pressure IT environment.

· Troubleshooted Active Directory, Office 365, and Microsoft Office suites.

· Designed and executed company catalog for infrastructure support.

· Documented startup, shutdown, and troubleshooting processes.

· Installed, configured, and maintained operating systems and software.

· Resolved issues related to LANs, WANs, voice systems, and Apple devices.

· Provided excellent customer service and determined customer needs.

· Educated customers about product specifications.

· Maintained knowledge of current sales and promotions.

· Exceeded team sales goals and contributed to a positive store culture.