Muhammad Elameen Mohammed
Fort Worth,TX
Summary
IT specialist with hands-on experience in troubleshooting hardware, software, and network issues. Proficient in Windows and macOS environments, with expertise in Office 365 and cloud administration. Passionate in providing excellent technical support and improving IT systems through automation and best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maintenance Technician
TopGolf
10.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Operations Manager
American Airlines
08.2022 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Program Support Specialist
Small Business Administration
09.2021 - 06.2022
- Performed clerical organization, answered phones and filed documentation for program manager.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Improved accuracy in data entry by meticulously maintaining and updating records.
- Exercised discretion in executing protocols based on data type and project scope to create complete records.
Education
Associate of Science - Science
Tarrant County College
Fort Worth, TX07-2025
Skills
- Troubleshooting skills
- Data entry and record keeping
- Data analysis
- Teamwork and collaboration
- Analytical Problem-Solving
- IT Support Services
- Hardware installation
- Advanced Skills in Microsoft Office Applications
- Amazon Web Services Proficiency
- Windows OS
- Mac OS
- SQL Data Analysis
Certification
AWS Cloud Practitioner
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Maintenance Technician
TopGolf
10.2024 - Current
Operations Manager
American Airlines
08.2022 - 04.2023
Program Support Specialist
Small Business Administration
09.2021 - 06.2022
Associate of Science - Science
Tarrant County College
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