Muhammad Farhan Ali
Sacramento,CA
Summary
Dynamic Senior Manager with extensive experience excelling in project management and customer relationship management. Proven track record of optimizing budgets and implementing operational standards, leading to significant cost reductions. Bilingual in English and Urdu, adept at fostering strong client partnerships and mentoring teams for enhanced performance.
Overview
20
20
years of professional experience
Work History
Senior Manager
Bains Transportation Inc.
01.2023 - Current
- Established strong relationships with clients and brokers, ensuring long-term partnerships and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Senior Sales Executive
U Trade Logistics Inc
02.2022 - 01.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty with dedicated business.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results within the organization and with clients.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Managed full sales lifecycle for Tesla, Lucid, John Deere, Colgate, Diamond Pet Food, General Motors accounts.
- Prospected leads, scheduled meetings and converted targets into customers at 85% rate.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
Director of Transportation
UTL Inc
04.2012 - 12.2022
- Hired and promoted 100+ personnel within transportation department to maintain adequate coverage and top talent.
- Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
- Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
- Successfully managed complex transportation budgets, identifying opportunities for cost savings without compromising quality or efficiency standards.
- Streamlined transportation operations by implementing efficient routing and scheduling systems.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reviewed established business practices and improved processes to reduce expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Prospected for leads to build pipeline and convert to sales opportunities.
Bank Branch Manager
AIG
03.2007 - 02.2010
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
Branch Manager
Walgreens
08.2005 - 02.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Arts - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Project management
- Operational standards
- Budget management
- Contract negotiation
- Customer relationship management
- Sales strategy
- Problem solving
- Bilingual proficiency - English, Urdu, Punjabi
Languages
Hindi
Professional Working
English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Senior Manager
Bains Transportation Inc.
01.2023 - Current
Senior Sales Executive
U Trade Logistics Inc
02.2022 - 01.2023
Director of Transportation
UTL Inc
04.2012 - 12.2022
Bank Branch Manager
AIG
03.2007 - 02.2010
Branch Manager
Walgreens
08.2005 - 02.2007
Bachelor of Arts - Human Resources Management
Western Governors University
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