Summary
Overview
Work History
Education
Skills
Certification
Internships
Timeline
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Muhammad Hamza Ashfaq

California,MD

Summary

Seeking entry-level positions focused on Information Technology. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Troubleshooting and customer experience, enhancing satisfaction through effective problem-solving and relationship-building.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Imran Jewelers
Karachi, Sindh
11.2018 - 11.2024
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Implemented quality control measures to uphold company standards.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to phone and online customer service requests within a designated turnaround time to improve customer satisfaction ratings.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Built customer confidence by actively listening to concerns and complaints.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Bachelor of Science - Computer Science

Ilma University
Karachi, Pakistan
06-2020

Associate of Science - Computer Science

St. Patrick's College
Karachi, Pakistan
02-2016

Skills

  • Troubleshooting skills with hardware and software Including knowledge of computer networks, and operating system
  • Time-management and organizational skills to manage a variety of tasks, prioritize workload, and meet deadlines
  • Ability to work as part of a team and build strong relationships with staff and relevant individuals
  • Strong Communication skills, Attention to Detail, Active Listening Skills, Customer Experience, Positive Attitude, and Time Management Interpersonal Skills, Patience, and Problem-solving skills
  • Written communication skills, for example, in writing technical reports, and Sop's
  • Hardware installation
  • Software updating
  • IT asset management
  • Basic Knowledge of Linux

Certification

  • Skill Development Council Karachi Certificate in Information Technology (June, 2016)
  • CORVIT CCNA Enterprise

Internships

  • Expando Web Developer (August, 2019)
  • Digital Marketing & Advertisement Company Graphic Designer (January, 2020)

Timeline

Manager

Imran Jewelers
11.2018 - 11.2024

Bachelor of Science - Computer Science

Ilma University

Associate of Science - Computer Science

St. Patrick's College

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Muhammad Hamza Ashfaq