Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Moiz Farooqi

Staten Island,NY

Summary

Dynamic professional with extensive experience in customer service and logistics, notably at Amazon, where I implemented quality control measures to enhance product handling. Skilled in POS system operation and creative problem solving, I excel in fast-paced environments, ensuring efficiency and customer satisfaction through effective communication and attention to detail.

Overview

13
13
years of professional experience

Work History

Associate

Marshalls
08.2025 - Current
  • Assisted in receiving and processing incoming merchandise shipments.
  • Organized backroom inventory to ensure efficient access and stock rotation.
  • Processed customer transactions efficiently and accurately using point-of-sale systems.

Associate

Amazon
04.2025 - Current
  • Implemented quality control measures to enhance product handling and minimize errors.
  • Adapted quickly to changes in workflows, demonstrating flexibility in a fast-paced environment.
  • Working in a robotics area pick up order from the Robotics bin and put it in a new tote and send it for packing department

Assistant Admin Manager

H. Boxes Pvt Ltd
05.2020 - 01.2025

Managed documentation across various categories to ensure organization and accessibility.

Performed building maintenance to uphold safety standards and operational efficiency.

Assistant Manager - Logistics

Sanasafinaz
02.2017 - 04.2020
  • Assisted in maintaining inventory accuracy through regular audits and reconciliations.
  • Executed daily operational tasks, ensuring adherence to standard operating procedures.
  • Collaborated with team members to streamline workflow processes and improve efficiency.

Customer Service Representative

TRG
01.2015 - 01.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed escalated issues with professionalism, enhancing overall customer satisfaction ratings.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Ibex
01.2014 - 01.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in maintaining detailed records of customer interactions and transactions.

Cashier

School
01.2013 - 11.2015
  • Operated cash register efficiently, processing customer transactions accurately.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area to promote safety and efficiency.

Education

High School Diploma - Commerce

NJV Boys Higher Sec School
Karachi Pakistan

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Relationship building
  • Flexible schedule
  • MS office
  • Data entry
  • Customer service orientation
  • POS system operation
  • Verbal and written communication
  • Creative problem solving
  • Task prioritization

Languages

Urdu
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Marshalls
08.2025 - Current

Associate

Amazon
04.2025 - Current

Assistant Admin Manager

H. Boxes Pvt Ltd
05.2020 - 01.2025

Assistant Manager - Logistics

Sanasafinaz
02.2017 - 04.2020

Customer Service Representative

TRG
01.2015 - 01.2017

Customer Service Representative

Ibex
01.2014 - 01.2016

Cashier

School
01.2013 - 11.2015

High School Diploma - Commerce

NJV Boys Higher Sec School
Muhammad Moiz Farooqi