Muhammad Rafique Khowaja
Hurst,TX
Summary
To leverage my extensive hospitality experience and leadership skills as a Hotel General Manager, driving operational excellence, guest satisfaction, and revenue growth within dynamic hotel environment.
Overview
10
10
years of professional experience
Work History
General Manager
Atlantic Hotels Group
12.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
Dual Operations Manager (Promoted to GM)
Atlantic Hotels Group
12.2022 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Rooms Manager in Development
Hilton Fort Lauderdale Beach Resort
12.2021 - 12.2022
- Conducted regular team meetings to foster collaboration and communication among staff members.
- Established effective staff scheduling practices, optimizing labor costs while maintaining service quality standards.
- Generated detailed reports on department performance analysis to inform decision-making processes at a higher level.
- Developed and maintained procedures for handling guest complaints, resulting in increased customer loyalty.
Pre-opening Expect
Bab Al Nojoum Resort (2 Properties)
02.2020 - 12.2021
Pre-opening Operations Expect
Barcelo Hotel & Resorts (Pre-Opening)
09.2018 - 01.2020
Pre-opening Front Office Operations
Saadiyat Rotana Resort & villas (Task FORCE)
03.2018 - 06.2018
Guest Service Agent
Centro Sharjah by Rotana
01.2017 - 09.2018
Front Office Agent
Gloria Hotel
11.2015 - 12.2016
Front Office Agent
City Premiere Hotel Apartments
05.2015 - 10.2015
Senior Assistant – Nutrition and Food Service Department
The Aga Khan Hospital and Medical College
06.2014 - 11.2014
Education
Diploma in Hotel Management -
Pakistan Institute of Tourism & Hotel Management
Karachi, PAK11.2013
Bachelors in Commerce -
University of Sindh
Jamshoro, PAK10.2013
Skills
- Leadership and Team Management
- Strategic Planning and Decision-Making
- Revenue Management and Budgeting
- Guest Satisfaction and Service Excellence
- Operations Management
- Sales and Marketing Strategies
- Staff Training and Development
- Problem-solving and Conflict Resolution
Operating Systems
- Opera PMS (Full Service & Express)
- ONQ PMS
- Lightspeed PMS
- Fosse PMS
- Wish.net (Prologic) PMS
- Quore
- M3 Accounting
- Hotsos
- Kipsu
- Hotel Effectiveness
References
Mr. Perry, Owner and CEO Atlantic Hotels Group, Perry@atlantichotelgroup.com
Timeline
General Manager
Atlantic Hotels Group
12.2022 - 04.2024
Dual Operations Manager (Promoted to GM)
Atlantic Hotels Group
12.2022 - 04.2024
Rooms Manager in Development
Hilton Fort Lauderdale Beach Resort
12.2021 - 12.2022
Pre-opening Expect
Bab Al Nojoum Resort (2 Properties)
02.2020 - 12.2021
Pre-opening Operations Expect
Barcelo Hotel & Resorts (Pre-Opening)
09.2018 - 01.2020
Pre-opening Front Office Operations
Saadiyat Rotana Resort & villas (Task FORCE)
03.2018 - 06.2018
Guest Service Agent
Centro Sharjah by Rotana
01.2017 - 09.2018
Front Office Agent
Gloria Hotel
11.2015 - 12.2016
Front Office Agent
City Premiere Hotel Apartments
05.2015 - 10.2015
Senior Assistant – Nutrition and Food Service Department
The Aga Khan Hospital and Medical College
06.2014 - 11.2014
Diploma in Hotel Management -
Pakistan Institute of Tourism & Hotel Management
Bachelors in Commerce -
University of Sindh
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